# Knowledge base **URL:** https://community.onix.com/c/knowledge-base/6.md [Latest](https://community.onix.com/latest.md) · [Categories](https://community.onix.com/categories.md) · [Tags](https://community.onix.com/tags.md) --- ## [Onix Glossary](https://community.onix.com/t/onix-glossary/1897)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [May 7, 2025, 7:42am UTC](https://community.onix.com/t/onix-glossary/1897 "2025-05-07T07:42:27Z")
Whether you’re new to Onix applications or an experienced user, this glossary helps you navigate our product with confidence by providing simple definitions for terms you’ll come across while using our software. Use it w… --- ## [About the Knowledge base category](https://community.onix.com/t/about-the-knowledge-base-category/21)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [August 30, 2023, 4:18am UTC](https://community.onix.com/t/about-the-knowledge-base-category/21 "2023-08-30T04:18:48Z")
Learn how to use Onix products and explore useful tips. The first post on any topic is the Knowledge article itself. --- ## [\[Onix Work\] Jobs module: Complete and manage jobs](https://community.onix.com/t/onix-work-jobs-module-complete-and-manage-jobs/2597)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [October 6, 2026, 7:53am UTC](https://community.onix.com/t/onix-work-jobs-module-complete-and-manage-jobs/2597 "2026-10-06T07:53:41Z")
Use the Jobs module to find and manage jobs and generate reports about completed inspections. Prerequisites To make changes in the Jobs module, your user account must have the Jobs privilege. View and find jobs The j… --- ## [\[Onix Work\] Equipment module: Create and manage equipment](https://community.onix.com/t/onix-work-equipment-module-create-and-manage-equipment/2595)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [October 5, 2026, 11:34am UTC](https://community.onix.com/t/onix-work-equipment-module-create-and-manage-equipment/2595 "2026-10-05T11:34:29Z")
Use the Equipment module to find, create, update, and report on your equipment. You can customize how equipment is displayed, manage related information, track changes and positions, and perform many actions for several … --- ## [How Onix AI credits work](https://community.onix.com/t/how-onix-ai-credits-work/2586)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 2:40am UTC](https://community.onix.com/t/how-onix-ai-credits-work/2586 "2026-09-24T02:40:45Z")
Onix AI credits measure your company’s use of AI-powered features in Onix. The credits belong to the Onix company where the AI action is performed. How credits are provided Your company may have free and purchased Onix … --- ## [View and manage notifications in Onix Work](https://community.onix.com/t/view-and-manage-notifications-in-onix-work/2587)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 4:14am UTC](https://community.onix.com/t/view-and-manage-notifications-in-onix-work/2587 "2026-09-17T04:14:50Z")
Onix Work can notify you through in-app, browser push, and email notifications. Notification types Notification type Description Toast notification Appears in Onix Work and increases the counter on the Activity … --- ## [How to use Onix AI](https://community.onix.com/t/how-to-use-onix-ai/2585)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 4:11am UTC](https://community.onix.com/t/how-to-use-onix-ai/2585 "2026-09-17T04:11:38Z")
Onix AI helps you complete tasks and create or improve content in Onix. Describe what you want to achieve, provide source files when needed, and refine the result through the chat. Always review AI-generated content befo… --- ## [Handle unwanted documents in Onix Work](https://community.onix.com/t/handle-unwanted-documents-in-onix-work/2580)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [September 9, 2026, 7:40am UTC](https://community.onix.com/t/handle-unwanted-documents-in-onix-work/2580 "2026-09-09T07:40:43Z")
Documents in Onix Work live in different places - order lines, products, existing equipment, Shared document library, etc. This article explains how to handle unwanted documents from each location. Handle unwanted docum… --- ## [Handle equipment instructions in Onix Work](https://community.onix.com/t/handle-equipment-instructions-in-onix-work/2562)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 9:15am UTC](https://community.onix.com/t/handle-equipment-instructions-in-onix-work/2562 "2026-08-28T09:15:25Z")
As a supplier, you deliver equipment and its instructions document to the equipment owner by processing orders in the Orders module. Because the same product is often sold more than once, you can set up its instructions … --- ## [\[All apps\] How to create equipment](https://community.onix.com/t/all-apps-how-to-create-equipment/2487)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [August 20, 2026, 5:20am UTC](https://community.onix.com/t/all-apps-how-to-create-equipment/2487 "2026-08-20T05:20:03Z")
Onix offers several ways to register equipment, depending on your workflow, which app you use, and where the equipment information comes from. This article covers all equipment-creation methods in the Onix ecosystem. M… --- ## [How Onix Express document transactions work](https://community.onix.com/t/how-onix-express-document-transactions-work/2376)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [June 19, 2026, 6:45am UTC](https://community.onix.com/t/how-onix-express-document-transactions-work/2376 "2026-06-19T06:45:15Z")
Onix Express document transactions are used to measure document deliveries through Onix Express during your contract period. This helps your company follow up document delivery usage in a clear and consistent way. What … --- ## [How equipment volume works](https://community.onix.com/t/how-equipment-volume-works/2374)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 8:20am UTC](https://community.onix.com/t/how-equipment-volume-works/2374 "2026-06-04T08:20:06Z")
Equipment volume applies when your Onix service agreement includes a package with equipment volume. Equipment volume defines how many equipment your company can own in Onix. How equipment volume is calculated Active and… --- ## [How storage works](https://community.onix.com/t/how-storage-works/2373)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 8:20am UTC](https://community.onix.com/t/how-storage-works/2373 "2026-06-04T08:20:00Z")
Storage is the space that your company uses to keep documents and pictures in Onix. How storage is calculated Your company’s storage volume includes: 10 GB of storage included with your company account 2 GB of extra s… --- ## [\[Onix Admin\] Set up and manage your company account](https://community.onix.com/t/onix-admin-set-up-and-manage-your-company-account/2388)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [May 28, 2026, 11:19am UTC](https://community.onix.com/t/onix-admin-set-up-and-manage-your-company-account/2388 "2026-05-28T11:19:42Z")
Use Onix Admin to view and manage company account settings and usage overview. To access Onix Admin, your user account must have the Settings privilege with Full access. Usage overview The Usage overview shows the curre… --- ## [Manage and work with competency requirements for equipment](https://community.onix.com/t/manage-and-work-with-competency-requirements-for-equipment/2387)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [May 28, 2026, 11:09am UTC](https://community.onix.com/t/manage-and-work-with-competency-requirements-for-equipment/2387 "2026-05-28T11:09:39Z")
Use competency requirements to define users qualified for operating equipment and what checklists must be completed before equipment use. You can apply requirements to specific control categories, products or equipment. … --- ## [Manage competencies for users in your company](https://community.onix.com/t/manage-competencies-for-users-in-your-company/2386)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [May 28, 2026, 11:09am UTC](https://community.onix.com/t/manage-competencies-for-users-in-your-company/2386 "2026-05-28T11:09:26Z")
Use competencies to track training, certifications, and qualifications for equipment with competency requirements. Administrators can create competencies and assign qualified users in the company. Individual users can a… --- ## [\[Onix Work\] New Orders module: Adjust order information after processing (part 3/3)](https://community.onix.com/t/onix-work-new-orders-module-adjust-order-information-after-processing-part-3-3/2380)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [May 28, 2026, 11:08am UTC](https://community.onix.com/t/onix-work-new-orders-module-adjust-order-information-after-processing-part-3-3/2380 "2026-05-28T11:08:52Z")
After an order is processed, you can adjust delivered information if corrections are needed. This article explains how to recall orders, reprocess delivered equipment, and create copy of filed jobs to keep equipment and… --- ## [\[Onix Work\] New Orders module: Prepare and process orders (part 2/3)](https://community.onix.com/t/onix-work-new-orders-module-prepare-and-process-orders-part-2-3/2379)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [May 28, 2026, 11:07am UTC](https://community.onix.com/t/onix-work-new-orders-module-prepare-and-process-orders-part-2-3/2379 "2026-05-28T11:07:46Z")
After creating an order and order lines, prepare them for delivery by numbering equipment, adding documents and forms, and validating order details. This article explains how to number items in order lines, process orde… --- ## [\[Onix Work\] New Orders module: View, create, and manage orders (part 1/3)](https://community.onix.com/t/onix-work-new-orders-module-view-create-and-manage-orders-part-1-3/2378)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [May 28, 2026, 11:07am UTC](https://community.onix.com/t/onix-work-new-orders-module-view-create-and-manage-orders-part-1-3/2378 "2026-05-28T11:07:29Z")
Use the Orders module to create and manage equipment deliveries to customers, whether or not they are members of Onix. In this article, you learn how to find orders, create new orders, and complete order details such as… --- ## [SOLAS forms - Why some vessel fields are blank and how to fix them](https://community.onix.com/t/solas-forms-why-some-vessel-fields-are-blank-and-how-to-fix-them/2334)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [April 16, 2026, 4:33am UTC](https://community.onix.com/t/solas-forms-why-some-vessel-fields-are-blank-and-how-to-fix-them/2334 "2026-04-16T04:33:36Z")
SOLAS Form 2, SOLAS Form 3 (M), and SOLAS Form 4 include vessel-specific fields that Onix populates automatically from location settings. IMO number Call signal Port of registry This article explains the source of the… --- ## [Understand Onix email notifications](https://community.onix.com/t/understand-onix-email-notifications/2310)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [March 25, 2026, 8:13am UTC](https://community.onix.com/t/understand-onix-email-notifications/2310 "2026-03-25T08:13:12Z")
Onix email notifications help your team stay on top of critical business events, from order processing and inspection completions to account access and equipment due dates. This reference guide covers all notification … --- ## [Manage two-factor authentication (2FA) for your organization](https://community.onix.com/t/manage-two-factor-authentication-2fa-for-your-organization/2263)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 2\ **Last updated:** [February 23, 2026, 6:31am UTC](https://community.onix.com/t/manage-two-factor-authentication-2fa-for-your-organization/2263 "2026-02-23T06:31:28Z")
As an administrator, you can manage your organization’s two-factor authentication (2FA) policy and assist users who have trouble signing in with two-factor authentication. You can provide temporary access codes, reset 2F… --- ## [Manage equipment using equipment transactions](https://community.onix.com/t/manage-equipment-using-equipment-transactions/2187)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [October 27, 2025, 8:22am UTC](https://community.onix.com/t/manage-equipment-using-equipment-transactions/2187 "2025-10-27T08:22:03Z")
Equipment transasctions give you control over equipment quantities and locations. You can view and adjust the equipment quantity, check its movement history, and transfer it between locations. Updates are saved as equipm… --- ## [Keep your Onix account secure with two-factor authentication](https://community.onix.com/t/keep-your-onix-account-secure-with-two-factor-authentication/2260)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [January 22, 2026, 7:50am UTC](https://community.onix.com/t/keep-your-onix-account-secure-with-two-factor-authentication/2260 "2026-01-22T07:50:29Z")
To help protect your account and personal information, Onix strongly recommends turning on two-factor authentication (2FA). 2FA adds a second layer of security by requiring both your password and a code from an authentic… --- ## [How to link tags to equipment](https://community.onix.com/t/how-to-link-tags-to-equipment/2257)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [January 12, 2026, 3:52am UTC](https://community.onix.com/t/how-to-link-tags-to-equipment/2257 "2026-01-12T03:52:31Z")
There are several ways to link tags to equipment in Onix, depending on whether it is Onix ID Tags, Onix Tags or vendor tags. Introduction to tag types Onix ID Tags Onix ID Tags are supplied by Onix. These are QR cod… --- ## [No equipment found on Onix Pick and Pack after importing on Onix Maker](https://community.onix.com/t/no-equipment-found-on-onix-pick-and-pack-after-importing-on-onix-maker/2193)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [October 20, 2025, 4:24am UTC](https://community.onix.com/t/no-equipment-found-on-onix-pick-and-pack-after-importing-on-onix-maker/2193 "2025-10-20T04:24:39Z")
Context Producer company uploaded equipment on Onix Maker of Supplier company. Supplier scanned RFID tag on Onix Pick and Pack & encountered the error message “No equipment found with this tag”. Producer company reimpor… --- ## [Manage equipment with equipment groups](https://community.onix.com/t/manage-equipment-with-equipment-groups/2189)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [October 16, 2025, 10:51am UTC](https://community.onix.com/t/manage-equipment-with-equipment-groups/2189 "2025-10-16T10:51:23Z")
Equipment groups let you organize multiple equipment under one structure. You can apply rules so that when a group is moved to a new location or area, all included equipment automatically inherit the same values. Config… --- ## [Onix Work - How to merge two member companies into one](https://community.onix.com/t/onix-work-how-to-merge-two-member-companies-into-one/2158)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [August 26, 2025, 7:21am UTC](https://community.onix.com/t/onix-work-how-to-merge-two-member-companies-into-one/2158 "2025-08-26T07:21:16Z")
Context Let’s say your company owns two Onix Work accounts and now wants to merge them into one. Expected outcome Transfer all equipment from company account A to company account B. Terminate company account A. Keep c… --- ## [Projects module - Everything you need to know](https://community.onix.com/t/projects-module-everything-you-need-to-know/1992)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [June 5, 2025, 4:20pm UTC](https://community.onix.com/t/projects-module-everything-you-need-to-know/1992 "2025-06-05T16:20:13Z")
The Projects module lets you plan, track, and manage equipment for various types of projects. Use it to with automatic availability calculation, monitor deliveries and returns, and especially get automatically calculate … --- ## [Products module - Everything you need to know](https://community.onix.com/t/products-module-everything-you-need-to-know/1901)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 3:32pm UTC](https://community.onix.com/t/products-module-everything-you-need-to-know/1901 "2025-05-15T15:32:21Z")
Products act as templates to create equipment faster and with consistent information. Set up a product to define default values once, and then reuse them when you create equipment manually or from orders. View and fin… [Next page](https://community.onix.com/c/knowledge-base/6.md?page=1)