# Known issues **URL:** https://community.onix.com/c/known-issues/66.md [Latest](https://community.onix.com/latest.md) · [Categories](https://community.onix.com/categories.md) · [Tags](https://community.onix.com/tags.md) --- ## [About the Known issues category](https://community.onix.com/t/about-the-known-issues-category/2594)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 4:14am UTC](https://community.onix.com/t/about-the-known-issues-category/2594 "2026-09-24T04:14:03Z")
Stay informed of issues that have already been identified in Onix applications and their status, workarounds, or solutions. --- ## [Orders module - Incorrect number-related data on forms](https://community.onix.com/t/orders-module-incorrect-number-related-data-on-forms/2600)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [September 30, 2026, 10:41am UTC](https://community.onix.com/t/orders-module-incorrect-number-related-data-on-forms/2600 "2026-09-30T10:41:40Z")
We have identified an issue where Onix system generates wrong number of equipment on forms instead of order line’s quantity. Impacted apps: Onix Pick and Pack Impacted forms: Form 4 (M) How to reproduce the bug: Num… --- ## [Worker, Tool Store - App crashes when scanning QR](https://community.onix.com/t/worker-tool-store-app-crashes-when-scanning-qr/2604)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [September 30, 2026, 10:38am UTC](https://community.onix.com/t/worker-tool-store-app-crashes-when-scanning-qr/2604 "2026-09-30T10:38:47Z")
We are aware of an issue causing Onix Worker and Onix Tool Store to crash when users scan QR codes using their phone’s camera. Affected applications: Onix Worker Onix Tool Store Our development team plans to deploy a… --- ## [Onix Inspect - Checklist - App crashes when taking multiple pictures consecutively](https://community.onix.com/t/onix-inspect-checklist-app-crashes-when-taking-multiple-pictures-consecutively/2249)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [September 24, 2026, 6:37am UTC](https://community.onix.com/t/onix-inspect-checklist-app-crashes-when-taking-multiple-pictures-consecutively/2249 "2026-09-24T06:37:30Z")
Hi everyone, Whilst using Onix Inspect, one of our customers encountered an error when taking pictures to attach to checkpoints. Here’s how the issue occurs: Go to Onix Inspect \> Equipment module. Create a job and op… --- ## [\[Pick and Pack\] Cannot access app](https://community.onix.com/t/pick-and-pack-cannot-access-app/2444)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [July 21, 2026, 8:05am UTC](https://community.onix.com/t/pick-and-pack-cannot-access-app/2444 "2026-07-21T08:05:27Z")
Currently, Onix Pick and Pack keeps spinning forever when users try to log in. This happens on both Windows and web-based versions. Our development team is looking into this as the top priority at the moment. We’ll shar… --- ## [\[Onix Inspect\] Photo capture delay on older Android devices](https://community.onix.com/t/onix-inspect-photo-capture-delay-on-older-android-devices/2403)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [July 13, 2026, 7:24am UTC](https://community.onix.com/t/onix-inspect-photo-capture-delay-on-older-android-devices/2403 "2026-07-13T07:24:41Z")
We have identified an issue affecting older Android devices where the camera takes longer than expected to capture photos in Onix Inspect. Affected areas: Equipment details \> Pictures Job \> Checklist \> Checkpoint Job \>… --- ## [\[Onix Inspect\] - Reset scrolling position to top after saving checkpoint status on Android devices](https://community.onix.com/t/onix-inspect-reset-scrolling-position-to-top-after-saving-checkpoint-status-on-android-devices/2349)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 10:40am UTC](https://community.onix.com/t/onix-inspect-reset-scrolling-position-to-top-after-saving-checkpoint-status-on-android-devices/2349 "2026-06-08T10:40:55Z")
Issue description The issue has been observed on Android devices, but not on Windows or iPhone. After filling out a checkpoint in checklist and clicking Save, Onix Inspect resets to the top of the checklist, rather tha… --- ## [\[Onix Work\] Jobs - Pictures load forever](https://community.onix.com/t/onix-work-jobs-pictures-load-forever/2350)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 10:39am UTC](https://community.onix.com/t/onix-work-jobs-pictures-load-forever/2350 "2026-06-08T10:39:23Z")
Issue description Pictures tend to load forever when opening equipment from jobs. On Onix Work, open a job. (Whether from Jobs module, or Equipment module \> Jobs section) Select an equipment. Go to Pictures section. P… --- ## [\[Forms\] Cut-off text in PDF Checklist](https://community.onix.com/t/forms-cut-off-text-in-pdf-checklist/2352)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [May 6, 2026, 10:04am UTC](https://community.onix.com/t/forms-cut-off-text-in-pdf-checklist/2352 "2026-05-06T10:04:17Z")
Issue description When a filed job uses a form that generates a PDF Checklist, text entered in certain fields may appear cut off in the exported document if the value is too long. Common affected fields are: Type Model … --- ## [Onix Inspect - No documents shown under equipment details](https://community.onix.com/t/onix-inspect-no-documents-shown-under-equipment-details/2239)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [December 4, 2025, 11:36am UTC](https://community.onix.com/t/onix-inspect-no-documents-shown-under-equipment-details/2239 "2025-12-04T11:36:27Z")
Hi everyone, There is currently an ongoing issue with Onix Inspect where no documents shown under Equipment details. However, documents can be found on Onix Work just fine. Our development team is actively working on a… --- ## [Onix Tool Store - "Checked out equipment by logged in user" view shows incorrect data for unique equipment](https://community.onix.com/t/onix-tool-store-checked-out-equipment-by-logged-in-user-view-shows-incorrect-data-for-unique-equipment/2216)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [November 19, 2025, 8:47am UTC](https://community.onix.com/t/onix-tool-store-checked-out-equipment-by-logged-in-user-view-shows-incorrect-data-for-unique-equipment/2216 "2025-11-19T08:47:02Z")
Hi everyone, There is currently an ongoing issue with our Onix Tool Store application where the “Checked out equipment by logged in user” view is showing incorrect data for unique equipment. Steps to reproduce the … --- ## [Font scaling issue on Onix mobile applications](https://community.onix.com/t/font-scaling-issue-on-onix-mobile-applications/1882)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [October 23, 2025, 4:35am UTC](https://community.onix.com/t/font-scaling-issue-on-onix-mobile-applications/1882 "2025-10-23T04:35:17Z")
Dear Onix Community, We’ve become aware of a display issue affecting our mobile applications when font size is increased on your devices. Issue description When system-level font size is increased on mobile devices, o… --- ## [Onix Worker won't start - Blank screen](https://community.onix.com/t/onix-worker-wont-start-blank-screen/2168)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 7:20am UTC](https://community.onix.com/t/onix-worker-wont-start-blank-screen/2168 "2025-09-09T07:20:18Z")
Hi everyone, There is currently an ongoing issue with our Onix Worker mobile app where the app displays a blank screen when you try to open or log in. Our development team is actively investigating the root cause and w… --- ## [\[Onix Inspect\] - Reset scrolling position to top after saving checkpoint status](https://community.onix.com/t/onix-inspect-reset-scrolling-position-to-top-after-saving-checkpoint-status/2061)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [July 2, 2025, 4:14am UTC](https://community.onix.com/t/onix-inspect-reset-scrolling-position-to-top-after-saving-checkpoint-status/2061 "2025-07-02T04:14:45Z")
Issue description After filling out a checkpoint in checklist and clicking Save, Onix Inspect resets to the top of the checklist, rather than maintaining user’s last active position. Users have to manually scroll to find… --- ## [Job Status differs between Onix Inspect & Onix Work for open jobs](https://community.onix.com/t/job-status-differs-between-onix-inspect-onix-work-for-open-jobs/1588)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 6\ **Last updated:** [May 29, 2025, 3:28am UTC](https://community.onix.com/t/job-status-differs-between-onix-inspect-onix-work-for-open-jobs/1588 "2025-05-29T03:28:54Z")
Posting this on behalf of Cables y Eslingas SLU After uploading quick inspection jobs for multiple equipment in Onix Inspect with details as follows: Job status = :white\_check\_mark: (a.k.a. I - Inspected) Toggle off “… --- ## [QR code scanning difficulties in Onix Inspect and Onix Worker](https://community.onix.com/t/qr-code-scanning-difficulties-in-onix-inspect-and-onix-worker/1583)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [March 17, 2025, 9:38am UTC](https://community.onix.com/t/qr-code-scanning-difficulties-in-onix-inspect-and-onix-worker/1583 "2025-03-17T09:38:44Z")
We have identified an issue with QR code scanning in Onix Inspect and Onix Worker, particularly on newer phone models. The camera struggles to focus when QR tags are moved closer to the phone. This is due to variations i… --- ## [Processing orders take longer time than usual](https://community.onix.com/t/processing-orders-take-longer-time-than-usual/1440)
**Author:** [@morten.hellem](https://community.onix.com/u/morten.hellem)\ **Replies:** 2\ **Last updated:** [January 7, 2025, 4:44am UTC](https://community.onix.com/t/processing-orders-take-longer-time-than-usual/1440 "2025-01-07T04:44:36Z")
Hello, we had problems getting orders processed yesterday, it just goes on and on, nothing happens. Now it has happened again. This must be fixed asap. --- ## [In the new Checklists, there's a long delay when you type in the checkpoint's comment field](https://community.onix.com/t/in-the-new-checklists-theres-a-long-delay-when-you-type-in-the-checkpoints-comment-field/209)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [December 12, 2023, 7:56am UTC](https://community.onix.com/t/in-the-new-checklists-theres-a-long-delay-when-you-type-in-the-checkpoints-comment-field/209 "2023-12-12T07:56:11Z")
For some users, when you type any text in this comment field, the text doesn’t appear simultaneously as you type; instead, it appears 1-2 seconds later. The fix plan is not set yet, but we will keep you updated of any p… --- ## [Issues module - shared custom views are not sharing in Onix Worker](https://community.onix.com/t/issues-module-shared-custom-views-are-not-sharing-in-onix-worker/1221)
**Author:** [@richard.stannard](https://community.onix.com/u/richard.stannard)\ **Replies:** 2\ **Last updated:** [October 21, 2024, 7:25am UTC](https://community.onix.com/t/issues-module-shared-custom-views-are-not-sharing-in-onix-worker/1221 "2024-10-21T07:25:27Z")
I have created some customs views in the Inspect module and shared them with other users. However, in Onix Worker the view are listed in “my own view” instead of “shared” --- ## [Onix Inspect - Download customer data unsucessfully](https://community.onix.com/t/onix-inspect-download-customer-data-unsucessfully/1139)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [September 11, 2024, 2:33pm UTC](https://community.onix.com/t/onix-inspect-download-customer-data-unsucessfully/1139 "2024-09-11T14:33:28Z")
We’ve been reported that several customer downloads in Onix Inspect are unsuccesful. A download would get stuck in the Preparing step at 80%, and then return this message: “Download unsuccessful. The data could not be … --- ## [Long loading time and cannot save changes in the Equipment module of Onix Work](https://community.onix.com/t/long-loading-time-and-cannot-save-changes-in-the-equipment-module-of-onix-work/688)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [August 30, 2024, 7:25am UTC](https://community.onix.com/t/long-loading-time-and-cannot-save-changes-in-the-equipment-module-of-onix-work/688 "2024-08-30T07:25:49Z")
We’ve noticed some Onix Work users experiencing difficulties when saving changes in the Equipment module. Specifically, when you press Save after editing information, for example adding comments, changing locations, etc… --- ## [Onix Work - Users are constantly sent back to the default Homepage](https://community.onix.com/t/onix-work-users-are-constantly-sent-back-to-the-default-homepage/1025)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [August 30, 2024, 7:21am UTC](https://community.onix.com/t/onix-work-users-are-constantly-sent-back-to-the-default-homepage/1025 "2024-08-30T07:21:35Z")
Recently we have received issue reports about an unusual behavior in Onix Work: When you press a certain button, you’re sent back to your default Homepage. The Onix team is actively investigating this issue, but we hav… --- ## [Slow loading of documents as Guest Access on mobile devices](https://community.onix.com/t/slow-loading-of-documents-as-guest-access-on-mobile-devices/1092)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [August 23, 2024, 10:53am UTC](https://community.onix.com/t/slow-loading-of-documents-as-guest-access-on-mobile-devices/1092 "2024-08-23T10:53:58Z")
We are currently experiencing an issue with viewing an equipment’s documents as Guest Access mode via mobile devices. Below are the details: Issue summary First, you scan an equipment’s QR code to view it as Guest Acce… --- ## [Updated Norwegian translation in inspection reports](https://community.onix.com/t/updated-norwegian-translation-in-inspection-reports/758)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [March 20, 2024, 4:34am UTC](https://community.onix.com/t/updated-norwegian-translation-in-inspection-reports/758 "2024-03-20T04:34:52Z")
To align with the NORSOK standard and ensure consistency across Onix products, a Norwegian translation of the “Recommendation” job status in inspection reports was fixed in Spring 1 Release 2024. Specifically, the term … --- ## [Failed uploads due to timeout errors or weak connection in Onix Inspect](https://community.onix.com/t/failed-uploads-due-to-timeout-errors-or-weak-connection-in-onix-inspect/689)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [February 29, 2024, 11:02am UTC](https://community.onix.com/t/failed-uploads-due-to-timeout-errors-or-weak-connection-in-onix-inspect/689 "2024-02-29T11:02:08Z")
We’ve received reports from Onix Inspect customers regarding issues with uploading data. In particular, you may encounter “Timeout” or similar messages which indicate problems with the network connection. Attempts to up… --- ## [The new checklist update did make my browser om PC really slow... taking long time just to get in to the checklist and when you add comment or use the "OK "C" "MO" "RC "NC" its really slow. cant work with the new checklist update](https://community.onix.com/t/the-new-checklist-update-did-make-my-browser-om-pc-really-slow-taking-long-time-just-to-get-in-to-the-checklist-and-when-you-add-comment-or-use-the-ok-c-mo-rc-nc-its-really-slow-cant-work-with-the-new-checklist-update/88)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [November 28, 2023, 5:01pm UTC](https://community.onix.com/t/the-new-checklist-update-did-make-my-browser-om-pc-really-slow-taking-long-time-just-to-get-in-to-the-checklist-and-when-you-add-comment-or-use-the-ok-c-mo-rc-nc-its-really-slow-cant-work-with-the-new-checklist-update/88 "2023-11-28T17:01:57Z")
The old layout did work fine on PC. The app for tablets and phones works as normal but its just the new checklist that does not work for me on PC. Is it possible to change the checklist back to old layout? --- ## [\[Onix Tag, Onix Tool Store\] Resolved - Cannot make new Windows app installation due to certification issue](https://community.onix.com/t/onix-tag-onix-tool-store-resolved-cannot-make-new-windows-app-installation-due-to-certification-issue/84)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [November 18, 2023, 8:38am UTC](https://community.onix.com/t/onix-tag-onix-tool-store-resolved-cannot-make-new-windows-app-installation-due-to-certification-issue/84 "2023-11-18T08:38:28Z")
At the moment, you cannot make new installations of Onix Tag or Onix Tool Store Windows apps. However, please rest assured that this incident does not affect currently installed apps. Why it happens: The app’s certific… --- ## [\[iOS\] Screen keyboard is not available when iPhone/iPad is connected with a scanner](https://community.onix.com/t/ios-screen-keyboard-is-not-available-when-iphone-ipad-is-connected-with-a-scanner/523)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [January 20, 2022, 5:00pm UTC](https://community.onix.com/t/ios-screen-keyboard-is-not-available-when-iphone-ipad-is-connected-with-a-scanner/523 "2022-01-20T17:00:57Z")
When your iPad/iPhone is connected with an external scanner, it will start receiving input from the external scanner - and the screen keyboard is disabled When the external is disconnected, the screen keyboard is enable… --- ## [Strange comments inserted into some Quick Inspection Reports](https://community.onix.com/t/strange-comments-inserted-into-some-quick-inspection-reports/90)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [January 12, 2022, 5:00pm UTC](https://community.onix.com/t/strange-comments-inserted-into-some-quick-inspection-reports/90 "2022-01-12T17:00:12Z")
We have found an issue that causes some Quick Inspection Reports being inserted with strange comments. See the pictures below This issue existed in the period of 18.11.2021-12.01.2022 and has been fixed as of today. … --- ## [\[iOS\] Unable to install or download customer data in Onix Inspect](https://community.onix.com/t/ios-unable-to-install-or-download-customer-data-in-onix-inspect/91)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 1\ **Last updated:** [November 25, 2021, 5:00pm UTC](https://community.onix.com/t/ios-unable-to-install-or-download-customer-data-in-onix-inspect/91 "2021-11-25T17:00:13Z")
Summary For new users: After installing Onix Inspect from the App Store, you will see a blank white page. For existing users who have the Onix Inspect in their device before: you cannot download new customer data. The … [Next page](https://community.onix.com/c/known-issues/66.md?page=1)