# Frequently asked questions **URL:** https://community.onix.com/c/qa/frequently-asked-questions/29.md [Latest](https://community.onix.com/latest.md) · [Categories](https://community.onix.com/categories.md) · [Tags](https://community.onix.com/tags.md) --- ## [\[FAQ\] Why can’t I delete a location?](https://community.onix.com/t/faq-why-can-t-i-delete-a-location/2471)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 8:44am UTC](https://community.onix.com/t/faq-why-can-t-i-delete-a-location/2471 "2026-08-12T08:44:48Z")
If you try to delete a location in Onix Work and receive the error message “This location is in use and cannot be deleted!”, this means the location is still linked to one or more records in your account. What should I … --- ## [\[FAQ\] Sign up and log in to Onix Community](https://community.onix.com/t/faq-sign-up-and-log-in-to-onix-community/2431)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 10:27am UTC](https://community.onix.com/t/faq-sign-up-and-log-in-to-onix-community/2431 "2026-06-26T10:27:57Z")
Your Onix Account credentials also work for Onix Community. You don’t need a separate username or password - if you already use an Onix product, you can sign in right away. If you don’t have an Onix account yet, you’ll n… --- ## [\[FAQ\] Why can't I access Sandbox?](https://community.onix.com/t/faq-why-cant-i-access-sandbox/2359)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [May 15, 2026, 5:01am UTC](https://community.onix.com/t/faq-why-cant-i-access-sandbox/2359 "2026-05-15T05:01:33Z")
There are two common reasons why you may not be able to access Sandbox while Production is working fine. Work through each section below to identify the cause. Your user account was created after the last data restorati… --- ## [\[FAQ\] Why can't I find my equipment?](https://community.onix.com/t/faq-why-cant-i-find-my-equipment/2358)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [May 14, 2026, 9:19am UTC](https://community.onix.com/t/faq-why-cant-i-find-my-equipment/2358 "2026-05-14T09:19:52Z")
If you can’t find a piece of equipment that you know exists in Onix, there are three common reasons why it may not be showing up. Work through each section below to identify the cause. Check which view you are in Onix a… --- ## [\[FAQ\] How to change equipment ownership](https://community.onix.com/t/faq-how-to-change-equipment-ownership/2329)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [April 9, 2026, 6:50am UTC](https://community.onix.com/t/faq-how-to-change-equipment-ownership/2329 "2026-04-09T06:50:33Z")
In Onix Work, equipment ownership indicates which company account owns a piece of equipment. You can transfer ownership of one or multiple equipment items to a different member company directly from Equipment module. W… --- ## [\[FAQ\] How to get all documents from a specific supplier](https://community.onix.com/t/faq-how-to-get-all-documents-from-a-specific-supplier/2326)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [April 7, 2026, 11:12am UTC](https://community.onix.com/t/faq-how-to-get-all-documents-from-a-specific-supplier/2326 "2026-04-07T11:12:01Z")
When you want to collect documents for equipment from a specific supplier, Onix Work offers two options: :pushpin: Reports - Export documents to PDF: Compiles all documents into a single file. Suitable for printing. … --- ## [\[FAQ\] 'You don’t have access to any organization' error](https://community.onix.com/t/faq-you-don-t-have-access-to-any-organization-error/2325)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [April 6, 2026, 7:28am UTC](https://community.onix.com/t/faq-you-don-t-have-access-to-any-organization-error/2325 "2026-04-06T07:28:33Z")
This error appears when your account isn’t configured with the access needed to use Onix. The following sections describe the most common causes and how to resolve them. Root cause #1: You haven’t been added to an org… --- ## [\[FAQ\] Onix Maker - How to import and update equipment data](https://community.onix.com/t/faq-onix-maker-how-to-import-and-update-equipment-data/2324)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [April 3, 2026, 7:40am UTC](https://community.onix.com/t/faq-onix-maker-how-to-import-and-update-equipment-data/2324 "2026-04-03T07:40:09Z")
How do I import equipment data into Onix Maker? Create order at maker.onix.com \> Serialized orders module \> + New \> Fill in order information \> Save. Open the order and go to Serialization tab. Click Import, then drag… --- ## [\[FAQ\] How to create Onix Tool Store users](https://community.onix.com/t/faq-how-to-create-onix-tool-store-users/2323)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [April 2, 2026, 10:07am UTC](https://community.onix.com/t/faq-how-to-create-onix-tool-store-users/2323 "2026-04-02T10:07:22Z")
Tool Store users are people who use Onix Tool Store to check out and check in equipment. They do not need access to Onix Work; they can authenticate in Tool Store by entering email, phone, employee ID, PIN, or scanning… --- ## [\[FAQ\] I do not receive email notifications from Onix](https://community.onix.com/t/faq-i-do-not-receive-email-notifications-from-onix/2319)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [March 30, 2026, 4:32am UTC](https://community.onix.com/t/faq-i-do-not-receive-email-notifications-from-onix/2319 "2026-03-30T04:32:14Z")
If you are not receiving expected email notifications from Onix Work, the issue is most likely related to your email address, spam filters, or blocked senders. Follow the steps below to diagnose and resolve the problem… --- ## [\[FAQ\] How to filter in equipment list view](https://community.onix.com/t/faq-how-to-filter-in-equipment-list-view/2246)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [March 30, 2026, 3:44am UTC](https://community.onix.com/t/faq-how-to-filter-in-equipment-list-view/2246 "2026-03-30T03:44:26Z")
There are two ways to filter in Equipment module: Apply the same filters for all views. Or set default filters for a specific custom view. Filter for all views In Equipment module, go to Filter. Select options or en… --- ## [\[FAQ\] How do I connect and test a scanner in Onix Pick and Pack?](https://community.onix.com/t/faq-how-do-i-connect-and-test-a-scanner-in-onix-pick-and-pack/2317)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [March 27, 2026, 6:48am UTC](https://community.onix.com/t/faq-how-do-i-connect-and-test-a-scanner-in-onix-pick-and-pack/2317 "2026-03-27T06:48:15Z")
Step 1: Connect the scanner to your device Start by physically connecting your scanner to your device. This can be done over Bluetooth, USB, or another compatible method. Step 2: Configure the scanner in Onix Pick and … --- ## [\[FAQ\] Why is my signature not working in Onix?](https://community.onix.com/t/faq-why-is-my-signature-not-working-in-onix/2316)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [March 26, 2026, 9:06am UTC](https://community.onix.com/t/faq-why-is-my-signature-not-working-in-onix/2316 "2026-03-26T09:06:11Z")
Adding a signature in Onix is a straightforward process, but there are a few common reasons why it might not work as expected. This article walks you through each scenario and how to resolve it. Scenario 1: Tried upl… --- ## [\[FAQ\] How to add users on Onix Work](https://community.onix.com/t/faq-how-to-add-users-on-onix-work/2269)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [February 9, 2026, 6:58am UTC](https://community.onix.com/t/faq-how-to-add-users-on-onix-work/2269 "2026-02-09T06:58:56Z")
This article shows you how to grant user access to different Onix apps or only add them as contacts to be used on forms, to be set as equipment contact/location contact, etc. Who can perform this action Only existing … --- ## [\[FAQ\] Common problems with two-factor authentication for Onix accounts](https://community.onix.com/t/faq-common-problems-with-two-factor-authentication-for-onix-accounts/2262)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [January 22, 2026, 7:50am UTC](https://community.onix.com/t/faq-common-problems-with-two-factor-authentication-for-onix-accounts/2262 "2026-01-22T07:50:16Z")
If you’re looking for help to set up or sign in to Onix account with two-factor authentication (2FA), review the common problems below to see if any apply to you. Issues during sign-in with 2FA I can’t use my authenti… --- ## [\[FAQ\] Customers want access to your Onix Express](https://community.onix.com/t/faq-customers-want-access-to-your-onix-express/2254)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [January 8, 2026, 8:51am UTC](https://community.onix.com/t/faq-customers-want-access-to-your-onix-express/2254 "2026-01-08T08:51:45Z")
Read For member company section if: You’re an Onix Work user of a member company. Onix Express license is included in your company’s subscription. You want to provide your customer access to view certificates of thei… --- ## [\[FAQ\] 'You don’t have access to \[company name\] from this app' error](https://community.onix.com/t/faq-you-don-t-have-access-to-company-name-from-this-app-error/1831)
**Author:** [@daisy.phan](https://community.onix.com/u/daisy.phan)\ **Replies:** 0\ **Last updated:** [December 12, 2025, 6:06am UTC](https://community.onix.com/t/faq-you-don-t-have-access-to-company-name-from-this-app-error/1831 "2025-12-12T06:06:55Z")
Symptom You receive the following message when logging in to: Onix Work Onix Worker Onix Inspect Onix Pick and Pack Onix Maker Resolution This error message is related to how your user privileges are configured … --- ## [\[FAQ\] Onix Inspect – Invalid license](https://community.onix.com/t/faq-onix-inspect-invalid-license/78)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [November 23, 2023, 6:49am UTC](https://community.onix.com/t/faq-onix-inspect-invalid-license/78 "2023-11-23T06:49:43Z")
If you cannot upload inspection data in Onix Inspect due to “Invalid license” error, this article will help you understand why it happened, how to solve it and how to prevent it from happening in the future. Sys… --- ## [\[FAQ\] How to add new display fields to equipment view](https://community.onix.com/t/faq-how-to-add-new-display-fields-to-equipment-view/73)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [November 23, 2023, 6:28am UTC](https://community.onix.com/t/faq-how-to-add-new-display-fields-to-equipment-view/73 "2023-11-23T06:28:48Z")
To add new display fields to equipment view, create a custom view and then add your desired columns. Create a copy of your current standard view, as these views are created by Onix and cannot be edited). Skip this step… --- ## [\[FAQ\] Edit email address or other information of an Onix Work user account](https://community.onix.com/t/faq-edit-email-address-or-other-information-of-an-onix-work-user-account/76)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [November 23, 2023, 6:43am UTC](https://community.onix.com/t/faq-edit-email-address-or-other-information-of-an-onix-work-user-account/76 "2023-11-23T06:43:29Z")
:information\_source: Notes To edit a user’s email in Onix Work, you must be the company’s administrator. You can only edit a user’s non-personal information as listed below: Email address and office phone numb… --- ## [\[FAQ\] Alternative to the Recent tab in the Modern Equipment module](https://community.onix.com/t/faq-alternative-to-the-recent-tab-in-the-modern-equipment-module/72)
**Author:** [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Replies:** 0\ **Last updated:** [November 23, 2023, 6:25am UTC](https://community.onix.com/t/faq-alternative-to-the-recent-tab-in-the-modern-equipment-module/72 "2023-11-23T06:25:51Z")
After the old Equipment module is retired, you are looking for the Recent tab in the new one. However, it’s not there. How to quickly find equipment that you’re working on? The answer lies in 2 standard view - My recent…