# \[iOS\] Screen keyboard is not available when iPhone/iPad is connected with a scanner **URL:** \ **Category:** Fixed\ **Tags:** onix-inspect, onix-worker, onix-pick-and-pack, bug\ **Created:** [January 20, 2022, 5:00pm UTC](https://community.onix.com/t/ios-screen-keyboard-is-not-available-when-iphone-ipad-is-connected-with-a-scanner/523 "2022-01-20T17:00:00Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![phuong.duong](https://dub1.discourse-cdn.com/flex013/user_avatar/community.onix.com/phuong.duong/32/1316_2.png) [@phuong.duong](https://community.onix.com/u/phuong.duong)\ **Post date:** [January 20, 2022, 5:00pm UTC](https://community.onix.com/t/ios-screen-keyboard-is-not-available-when-iphone-ipad-is-connected-with-a-scanner/523/2 "2022-01-20T17:00:57Z")
Today we have the explanation and solution for iPad as below: - When your iPad/iPhone is connected to an external scanner and the scanner is configured as a Human Interface Device (HID mode), the scanner will look like an external keyboard for your iPad/iPhone. - Therefore, your iPad/iPhone will then hide the ordinary on-screen keyboard. If you turn off the scanner or disconnect the scanner from your iPad/iPhone, your ordinary on-screen keyboard will display as normal again. However, if you are using iPad, you will always have a menu showing where the ordinary on-screen keyboard usually is located. Here you can choose manually to show the on-screen keyboard at all time - see screenshot below. ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/1X/bf1d67988894e9f5df5e3be469e099046fc24291.png) Hope this will help 😊 --- _[View the full topic](https://community.onix.com/t/ios-screen-keyboard-is-not-available-when-iphone-ipad-is-connected-with-a-scanner/523)._