# Log in to Onix applications

**URL:** <https://community.onix.com/t/log-in-to-onix-applications/310>\
**Category:** Knowledge base\
**Tags:** official, onix-account\
**Created:** [December 19, 2023, 4:39am UTC](https://community.onix.com/t/log-in-to-onix-applications/310 "2023-12-19T04:39:13Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![kieu.le](https://dub1.discourse-cdn.com/flex013/user_avatar/community.onix.com/kieu.le/32/800_2.png) [@kieu.le](https://community.onix.com/u/kieu.le)\
**Post date:** [December 19, 2023, 4:39am UTC](https://community.onix.com/t/log-in-to-onix-applications/310/1 "2023-12-19T04:39:13Z")

</div>

Accessing your account has become a breeze with a refreshed login page, now affecting all Onix’s applications:

- **Show password:** Check the password you are entering easily and securely .
- **Helpful assistance:** Find the support you need promptly with more visible buttons.
- **User-friendly design:** Enjoy a simplified interface that is less confusing and distracting.
- **Enhanced user experience:** Log in with more ease and less frustration.
- _[For administrators]_ **Simplified account management:** Ensure users of your company adhere to the security requirements with the new SSO enhancement.

# 1. Create an Onix user with your email

The following instructions apply if you are not yet an Onix Work user.  
Note that users are not created freely; user creation is restricted to emails which are granted [domain access](https://community.onix.com/t/users-and-roles-module/317#h-7-create-a-domain-access-12).

- Go to [https://prod.onix.com/](https://prod.onix.com/).
- At the login page, click on **Create an account**.
- Enter your email → Click on **Continue**.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/2X/b/b62c75350917adcf8211103a6a93634ca034756c.png)  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/2X/5/53ba6ad148fd91a4885934e1b18b4498537d333c.png)

An email named “Welcome to Onix Work” will arrive in your mailbox.

- Open the email and click on the attached link **Click here to create your account**.
- The Onix Account dialog will appear → Fill in your information and click on **Continue**.

The process is complete; your Onix user is ready to use.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/1X/8fad882c29f41e9835b55cb8ecb42e07226ad07f.png)

# 2. How to log in

## Choose authentication method

At the login page:

- If you authenticate by Microsoft credentials: click on the **Sign in with Microsoft** button.
- If you authenticate by Onix credentials: Enter your email → **Next**.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/1X/7f34629387e63c76bad9f5327a230e0f20efedb5.png)

## Authenticate with your Onix account

To continue authenticating by Onix credentials:

- Enter your password → **Sign in**.
  - Check the **Remember me on this device** option so that the next time you go back, you will be logged back in automatically.

- Click the **Show password** button to double-check your inputs.

If you want to use another Onix Work account, click on **Sign in with another account**.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/2X/b/b3a2d7a692e0c7c9c4511bf52954e6d55e3b2b9a.png)  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/2X/0/079fc3497f9f9f538e42cfd731353cc91a9d088c.png)

## When you forgot your password

In case you forgot your password, retrieve it by:

- Go to [https://prod.onix.com/](https://prod.onix.com/)
- Enter your email → Click on **Continue**
- At the next step, click on **Forgot your password** → Click on **Continue**

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/1X/108d62468fa86e95367a022926f27bf44c975cb5.png)

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/1X/e4e85b0b19f2482c438ff31e0fcbc3f402fd807c.png)

An email with the subject “ **Reset your Onix Work password** ” will arrive in your mailbox.

- Open the email and click on the attached link “ **Reset the password** ”.
- An Onix Account panel will appear → Fill in your new password, confirm it, and give it a hint so that you will not forget it in the future
- Click **Continue** to apply the new password.

# 3. Switch between organizations

- When your account logged in to Onix Work and use it, it will show your [home organization](https://community.onix.com/t/onix-glossary).
- You can switch the organization to work for by **clicking the arrow icon next to your organization** (top left corner - near the Onix Work logo)

![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/1X/46faf2ea584b6062e05679e58eda9653ee4df147.png)

- In the pop-up dialog, you can find a list of organizations which you’re a user of.
- Search and select the organization that you want to work with.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/2X/7/7592f62c3d7e294b6155540fee5c71ad55a0f24d.png)

# 4. Troubleshoot common login and access errors

## “You don’t have access to any organization.”

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/2X/3/35aaa457670160d61c9ecfafc7eb4b5ecd5faf38.png)

There’re 2 possible reasons for this message:

**a. You have not become a user of any organization.**

- To be a user of any organization, your account must be granted access to that organization AND be assigned a license and a role.

→ **Solution:** Request your company’s administrator for user access.

**b. You’re listed in your organization as a contact instead of a user.**

- Contact is an asset of an organization, which contains a person information including email, password, name, phone number, picture, signature, and many more
- Contact is not a user, and not assigned to any license and role

→ **Solution:** Request your company’s administrator to set your account from _Contact only / Disabled_ to _Active_, and then assign you a license and a role.

## “You don’t have access to [Your company] from this app.”

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/onix/original/2X/e/e17e1c60169b82bfade1f7cd965ff365c5a02d38.png)

There’re 2 possible reasons for this message:

**a. Your account is listed in your organization; however, it’s not assigned a license yet.**

→ **Solution:** Request your company’s administrator for a license.

**b. Your license or role don’t include access Onix Work, for example Worker license**

- Privileges give users the permission to perform actions, read information, or see nothing at all on a specific module or function
- Role is a group of defined privileges.

→ **Solution:** Request your company’s administrator for another license or role which include the privilege to access Onix Work.

> **Learn more**  
> For explanation about license, role and privileges, see [Understand the account and user concept](https://community.onix.com/t/understand-the-account-and-user-concept/329).