Understanding Onix email notifications

[daisy.phan]

Onix email notifications help your team stay on top of critical business events, from order processing and inspection completions to account access and equipment due dates. This reference guide covers all notification types available across Onix applications, so your team knows exactly what to expect and when.

Onix Work - Invitation to access member company account

• What for: This is to notify invitee that they can now access the Onix account of the member company. Which apps they have access to depends on the license and role the Administrator user assigned to them.
• Notification is triggered when: Administrator user of a member company added someone as a user on Onix Work > Settings > Users & Roles > Invite users.
• Recipient: Those who got added as a user on Onix Work’s Users & Roles.
• Email content

	Subject	Body
EN	You have been invited to [Company name]	You have been given a user to [Company name]'s account in Onix Work. The user gives you access to equipment, documents, and other functionality used by [Company name].
NO	Du har blitt invitert til [Company name]	Du har fått en bruker til [Company name]s konto i Onix Work. Brukeren gir deg tilgang til utstyr, dokumenter og annen funksjonalitet som brukes av [Company name].

Onix Work - Invitation to create user account

• What for: This is to notify invitee that they can now create a user account and log in to the Onix account of the member company. Which apps they have access to depends on the license and role the Administrator user assigned to them.
• Notification is triggered when:
  (Invitee has NOT created a user account on Onix Account before)
  • Administrator user of a member company added them as a user on Onix Work > Settings > Users & Roles > Invite users, or
  • After getting added, invitee attempts to create a user account on Onix Login > Create an account > Enter email address > Continue, or
  • After getting added, invitee attempts to reset password on Onix Login > Enter email address > Continue > Forgot your password.
• Recipient: Those who got added as a user on Onix Work’s Users & Roles.
• Email content

	Subject	Body
EN	Welcome to Onix Work	You have been invited or requested to have an account in Onix Work. By accepting this account invitation, you consent to allow Onix to send you content that may be relevant to you. You may unsubscribe from this at any time. Read our Privacy policy here. Click here to activate your user. .
NO	Velkommen til Onix Work	Du har blitt invitert eller bedt om å ha en konto i Onix Work. Ved å godta denne brukerinvitasjonen samtykker du i at Onix kan sende deg innhold som kan være relevant for deg. Du kan når som helst melde deg av dette. Les vår personvernerklæring her: Privacy policy Klikk her for å aktivere din bruker.

Onix Work - Reset password from login page (without hint)

• What for: This is to notify user that they can either log in using the registered credentials or click Reset the password to be directed to Onix Account where they can change password.
• Notification is triggered when:
  (Current password was created without password hint)
  • Existing user attempted to create a user account on Onix Login > Create an account > Enter email address > Continue, or
  • Existing user attempted to reset password on Onix Login > Enter email address > Continue > Forgot your password.
• Recipient: Existing user who tried to reset password on the login page.
• Email content

	Subject	Body
EN	Login assistance from Onix Work	Your user account, [email address], exists in Onix Work. Try to Log in as usual or Reset the password.
NO	Påloggingshjelp fra Onix Work	Din brukerkonto, [email address], finnes i Onix Work. Du kan prøve igjen med Vanlig innlogging eller Nullstille passord.

Onix Work - Reset password from login page (with hint)

• What for: This is to notify user that they can either log in using the registered credentials or click Reset the password to be directed to Onix Account where they can change password.
• Notification is triggered when:
  (Current password was created with password hint)
  • Existing user attempted to create a user account on Onix Login > Create an account > Enter email address > Continue, or
  • Existing user attempted to reset password on Onix Login > Enter email address > Continue > Forgot your password.
• Recipient: Existing user who tried to reset password on the login page.
• Email content

	Subject	Body
EN	Login assistance from Onix Work	The user account [email address] exists in Onix Work with the following Password hint: [hint input for password] Try to Log in as usual or Reset the password.
NO	Påloggingshjelp fra Onix Work	Din brukerkonto, [email address], finnes i Onix Work og du har oppgitt følgende Passord hint: [hint input for password] Du kan prøve igjen med Vanlig innlogging eller Nullstille passord.

Onix Account - Reset password from Onix Account

• What for: This is to notify user that they can reset their password by clicking Reset the password to be directed to Onix Account where they can change password.
• Notification is triggered when: Existing user attempted to reset password on Onix Account > Change password.
• Recipient: Existing user who tried to reset password on Onix Account.
• Email content

	Subject	Body
EN	Reset your Onix account password	We have received a request to change the password for your [email address] Onix account. Click the link below to change the password. The link will be expired in [minutes] minutes. Reset the password.
NO	Nullstill passordet for Onix-kontoen din	Vi har mottatt en forespørsel om å endre passordet for din Onix-konto med [email address]. Klikk på lenken nedenfor for å endre passordet. Lenken vil utløpe om [minutes] minutter. Nullstille passord.

Onix Work - Fail to reset password

• What for: This is to notify user that their password reset attempt failed because no account was found with the provided email address.
• Notification is triggered when:
  • User attempted to reset password on Onix Login > Enter email address > Continue > Forgot your password? > Continue, and
  • Their email address does NOT exist in the Onix database, and
  • They never received any invitation to join a member company account or Onix Express, and
  • Their email domain was not granted domain access by any member companies.
• Recipient: Those who tried to reset password on the login page.
• Email content

	Subject	Body
EN	Login assistance from Onix Work	There is no account in Onix Work with the [email address]. You can try one of the suggestions below: - Login with a different email. - Contact your Onix Work account administrator and request a user. - If your company does not have an Onix Work account, contact your supplier and request a guest user for Onix Express.
NO	Påloggingshjelp fra Onix Work	Det finnes ingen bruker i Onix Work for [email address]. Du kan prøve ett av forslagene under: - Innlogging med en annen e-post. - Kontakt din Onix Work kontoadministrator og be om en bruker. - Hvis ditt firma ikke har en Onix Work-konto, kontakt din leverandør og be om en Onix Express gjestebruker.

Onix Work - Force use of Single Sign-On (SSO)

• What for: This is to notify user that their home organization forces all users to sign in with Microsoft.
• Notification is triggered when:
  • Someone tried to create a user account on Onix Login > Create an account > Enter email address > Continue, and
  • Their home organization forces all users to sign in with Microsoft: Onix Work > Settings > Users & Roles > Single Sign-On > Force use of Single Sign-On (SSO) = Yes.
• Recipient: Those who tried to create a user account.
• Email content

	Subject	Body
EN	Login assistance from Onix Work	Your user account is managed by [home organization]. In order to sign in to Onix Work, you must use the “Sign in with Microsoft” button. Please try again.
NO	Påloggingshjelp fra Onix Work	Din brukerkonto administreres av [home organization]. For å logge på Onix Work må du bruke knappen “Logg på med Microsoft”. Vennligst prøv igjen.

Onix Work - Fail to create user account

• What for: This is to notify recipient that they failed to create a user account due to not being invited by any member.
• Notification is triggered when:
  • Someone tried to create a user account on Onix Login > Create an account > Enter email address > Continue, and
  • Their email address does NOT exist in the Onix database, and
  • They never received any invitation to join a member company account or Onix Express, and
  • Their email domain was not granted domain access by any member companies.
• Recipient: Those who tried to create a user account.
• Email content

	Subject	Body
EN	Login assistance from Onix Work	Cannot create an account with your email. If you want to access to your Onix Work, please contact your company administrator. In case you want to get your equipment document, contact your supplier for an account.
NO	Påloggingshjelp fra Onix Work	Vi kan ikke opprette en brukerkonto med denne e-posten. Dersom du ønsker tilgang til Onix Work for ditt firma, vennligst kontakt administrator bruker i ditt firma. Ønsker du tilgang til utstyrs dokumentasjon fra din leverandør eller kontrollør, vennligst kontakt aktuelt firma for tilgang.

Onix Express - Invitation to access Onix Express of a member company

• What for: This is to notify invitee that they have been given access to Onix Express from a member company to view documents delivered to their company.
• Notification is triggered when:
  • A non-member company contact is invited as a user via Onix Work > Companies module > Select a non-member company > Contacts > Click New > Invite as user, or
  • Multiple contacts are added via Onix Work > Companies module > Select a non-member company > Contacts > Add multiple users, or
  • A request is approved via Onix Work > Companies module > Express requests > Handle requests > Select the non-member company the requester belongs to > Approve, or
  • An Onix Express user invites colleagues via Onix Express > Invite colleagues.
• Recipient: Those who got added as a user of Onix Express.
• Email content

	Subject	Body
EN	You have been invited to Onix Express from [member company]	You have been given a user to Onix Express from [member company] for [non-member company]. This user gives you read-only access to documents delivered to [non-member company] by [member company]. You can always log in to Onix Express via [member company]'s website, provided that you have created an account. Go to [member company]'s website. For more information, please read the Access to Onix Express.
NO	Du har blitt invitert til Onix Express fra [member company]	Du har fått en bruker til Onix Express fra [member company] for [non-member company]. Denne brukeren gir deg skrivebeskyttet tilgang til dokumenter levert til [non-member company] av [member company]. Du kan alltid logge inn på Onix Express via nettsiden til [member company], forutsatt at du har opprettet en konto. Gå til nettsiden til [member company]. For mer informasjon, vennligst les Tilgang til Onix Express.

Onix Express - Invitation to create user account

• What for: This is to notify invitee that they can now create a user account to access Onix Express from a member company.
• Notification is triggered when:
  (Invitee has NOT created a user account on Onix Account before, their email does not exist in the database, they have never received an invitation to join a member company or Onix Express, and their email domain was not granted domain access)
  • A non-member company contact is invited as a user via Onix Work > Companies module > Select a non-member company > Contacts > Click New > Invite as user, or
  • Multiple contacts are added via Onix Work > Companies module > Select a non-member company > Contacts > Add multiple users, or
  • A request is approved via Onix Work > Companies module > Express requests > Handle requests > Select the non-member company the requester belongs to > Approve, or
  • An Onix Express user invites colleagues via Onix Express > Invite colleagues.
• Recipient: Those who got added as a user of Onix Express.
• Email content

	Subject	Body
EN	Welcome to Onix Express of [member company]	You have been invited or requested to have an account in Onix Work. By accepting this account invitation, you consent to allow Onix to send you content that may be relevant to you. You may unsubscribe from this at any time. Read our Privacy Policy here Privacy policy Click here to activate your user.
NO	Velkommen til Onix Express for [member company]	Du har blitt invitert eller bedt om å ha en konto i Onix Work. Ved å godta denne brukerinvitasjonen samtykker du i at Onix kan sende deg innhold som kan være relevant for deg. Du kan når som helst melde deg av dette. Les vår personvernerklæring her: Privacy policy Klikk her for å aktivere din bruker.

Onix Express - Request for new Onix Express user

• What for: This is to notify the member company’s notification contact that someone has requested access to their Onix Express portal.
• Notification is triggered when:
  • Requestor has already registered a user account with Onix (e.g., they have been invited to join Onix Express of a member company before), and
  • Requestor requested access via Onix Express access link (URL) > Log in > Request a user.
• Recipient: Notification contact of the member company. See Onix Work > Settings > System setup > Company settings > Notification contact.
• Email content

	Subject	Body
EN	Request for new Onix Express user	[Company name] has received a request for a new Onix Express user from [email address], to see documents delivered in Onix Express. Go to Onix Work or use the link below to handle the request. Go to request
NO	Forespørsel om ny bruker til Onix Express	[Company name] har mottatt en forespørsel om en ny Onix Express bruker fra [email address], for å lese leverte dokumenter i Onix Express. Gå til Onix Work eller bruk linken under for å håndtere forespørselen. Gå til forespørsel

Onix Express - Request for new Onix Express user got rejected

• What for: This is to notify the requestor that their Onix Express user request has been rejected by the member company.
• Notification is triggered when: The member company rejected the request via Handle requests dialog > Select requestor > Reject.
• Recipient: Those who requested for a new Onix Express user.
• Email content

	Subject	Body
EN	Request for Onix Express user rejected	Your Onix Express user request to see documents from [company name] was rejected. For further assistance, please contact [supplier]'s account administrator directly. • [contact name] | [contact email] | [contact phone]
NO	Forespørsel om Onix Express-bruker avvist	Din forespørsel om å få en bruker til Onix Express från [company name] ble avslått. For ytterligere hjelp, vennligst kontakt kontoadministratoren av [supplier] direkte. • [contact name] | [contact email] | [contact phone]

Onix Express - Reset password (with hint)

• What for: This is to notify an Onix Express user that they can either log in using the registered credentials or click Reset the password to change their password.
• Notification is triggered when:
  (Current password was created with password hint)
  • An Onix Express user attempted to request an account via Onix Express access link (URL) > Request an account > Enter email address > Continue, or
  • An Onix Express user attempted to reset password via Onix Express access link (URL) > Enter email address > Continue > Forgot your password > Continue.
• Recipient: Express users who tried to reset password on the login page.
• Email content

	Subject	Body
EN	Login assistance from [company name]	Your user account, [email address] already exists. Password hint: [hint input for password] Try to Log in as usual or Reset the password.
NO	Påloggingshjelp fra [company name]	Din brukerkonto, [email address] eksisterer allerede. Passord hint: [hint input for password] Du kan prøve igjen med Vanlig innlogging eller Nullstille passord.

Onix Express - Reset password (without hint)

• What for: This is to notify an Onix Express user that they can either log in using the registered credentials or click Reset the password to change their password.
• Notification is triggered when:
  (Current password was created without password hint)
  • An Onix Express user attempted to request an account via Onix Express access link (URL) > Request an account > Enter email address > Continue, or
  • An Onix Express user attempted to reset password via Onix Express access link (URL) > Enter email address > Continue > Forgot your password.
• Recipient: Express users who tried to reset password on the login page.
• Email content

	Subject	Body
EN	Login assistance from [company name]	Your user account, [email address] already exists. Try to Log in as usual or Reset the password.
NO	Påloggingshjelp fra [company name]	Din brukerkonto, [email address] eksisterer allerede. Du kan prøve igjen med Vanlig innlogging eller Nullstille passord.

Onix Express - Fail to create user account

• What for: This is to notify someone that they failed to create a user account on Onix Express because their email is not associated with any existing invitation or domain access.
• Notification is triggered when:
  • Someone attempted to create a user account via Onix Express access link (URL) > Request an account > Enter email address > Continue, and
  • Their email address does NOT exist in the Onix database, and
  • They never received any invitation to join a member company account or Onix Express, and
  • Their email address was not granted domain access by any member companies.
• Recipient: Those who tried to create a user account on Onix Express.
• Email content

	Subject	Body
EN	Login assistance from [company name]	Cannot create an account with your email. If you want to access your equipment document, contact your supplier directly for an account.
NO	Påloggingshjelp fra [company name]	Vi kan ikke opprette en brukerkonto med denne e-posten. Hvis du vil ha tilgang til utstyrsdokumentasjon kan du ta direkte kontakte med din leverandør for å få en brukerkonto.

Onix Express - Order received from supplier

• What for: This is to notify Onix Express users that a new order has been received from their supplier.
• Notification is triggered when:
  • A member company successfully processed an order on Onix Work > Orders module with order lines where Process ≠ No action, and
  • The notification has been configured on Onix Express access link (URL) > Alerts prior to order processing time.
• Recipient: User who activated the notification and is a user of the Express company that received the order.
• Email content

	Subject	Body
EN	Weekly update, new documentation/certificates from supplier/inspector	Order received from supplier (x items) - Order no. - Customer’s order no. - Supplier - Customer - Date
NO	Ukentlig oppdatering, ny dokumentasjon/sertifikater fra leverandør/kontrollør	Ordre mottatt fra leverandør (x elementer) - Ordrenr - Kundens ordrenr - Leverandør - Kunde - Dato

Onix Express - Inspection completed

• What for: This is to notify Onix Express users that inspection jobs have been filed and their documents are now accessible.
• Notification is triggered when:
  • Jobs have been filed (File status = Filed), and
  • Form in Job details = Inspection report or Quick inspection (M), and
  • The notification has been configured on Onix Express access link (URL) > Alerts prior to job upload attempt.
• Recipient: User who activated the notification and is a user of the Express company which inspections are completed for.
• Email content

	Subject	Body
EN	Weekly update, new documentation/certificates from supplier/inspector	Inspection completed (x items) - Order no. - Customer’s order no. - Supplier - Customer - Job number - Description - Equipment - Date Click here to access your document using [Member company]'s Onix Express
NO	Ukentlig oppdatering, ny dokumentasjon/sertifikater fra leverandør/kontrollør	Inspeksjoner opplastet (x elementer) - Ordrenr - Kundens ordrenr - Leverandør - Kunde - Jobbnr. - Beskrivelse - Utstyr - Dato Klikk her for å få tilgang til dokumentet ditt ved hjelp av Onix Express til [Member company]

Onix Work - Order received from Onix API

• What for: This is to notify users that an order created by their company via API now appears on Onix Work > Orders module.
• Notification is triggered when:
  • A member company successfully created an order via Onix API, and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the order creation time.
• Recipient: User who activated the notification and is a user of the member company that created the order.
• Email content

	Subject	Body
EN	Alerts - [Selected interval]	Order received from Onix API (x items) - Internal ID - Order no. - Customer’s order no. - Supplier - Customer - Date
NO	Varsel - [Selected interval]	Ordre mottatt fra Onix API (x elementer) - Intern ID - Ordrenr - Kundens ordrenr - Leverandør - Kunde - Dato

Onix Work - Order received from supplier

• What for: This is to notify users of new equipment received on Onix Work > Equipment module.
• Notification is triggered when:
  • A member company successfully processed an order on Onix Work > Orders module, and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the order processing time.
• Recipient: User who activated the notification and is a user of the member company that received the order.
• Email content

	Subject	Body
EN	Alerts - [Selected interval]	Order received from supplier (x items) - Internal ID - Order no. - Customer’s order no. - Supplier - Customer - Date
NO	Varsel - [Selected interval]	Ordre mottatt fra leverandør (x elementer) - Intern ID - Ordrenr - Kundens ordrenr - Leverandør - Kunde - Dato

Onix Work - Order completed

• What for: This is to notify users that their company successfully processed an order on Onix Work and the new equipment now appears on their customer’s Onix Work > Equipment module.
• Notification is triggered when:
  • A member company successfully processed an order for their customer on Onix Work > Orders module, and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the order processing time.
• Recipient: User who activated the notification and is a user of the member company that processed the order.
• Email content

	Subject	Body
EN	Alerts - [Selected interval]	Order completed (x items) - Internal ID - Order no. - Customer’s order no. - Supplier - Customer - Date
NO	Varsel - [Selected interval]	Ordre fullført (x elementer) - Intern ID - Ordrenr - Kundens ordrenr - Leverandør - Kunde - Dato

Onix Work - Order auto processing failed

• What for: This is to notify users that one of their created orders failed to run the auto-processing workflow (Onix Work Settings > Workflow).
• Notification is triggered when:
  • A workflow for an order line created on Onix Work > Orders module fails to automatically process, and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the order processing time.
• Recipient: User who activated the notification and is a user of the member company whose order failed to run the auto-processing workflow.
• Email content

	Subject	Body
EN	Alerts - [Selected interval]	Order auto processing failed (x items) - Transaction ID - Order no. - Customer’s order no. - Customer - Processed date - Line number - Product no. - Reason
NO	Varsel - [Selected interval]	Automatisk ordrebehandling mislyktes (x elementer) - Transaksjons-ID - Ordrenr - Kundens ordrenr - Kunde - Behandlingsdato - Linjenummer - Produktnummer - Årsak

Onix Work - Inspection uploaded

• What for: This is to notify users that their inspection jobs have been successfully uploaded from Onix Inspect to Onix Work.
• Notification is triggered when:
  • Inspections are successfully uploaded from Onix Inspect to Onix Work, regardless of file status, and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the job upload attempt.
• Recipient: User who activated the notification and is a user of the member company that uploaded the inspection jobs.
• Email content

	Subject	Body
EN	Alerts - [Selected interval]	Inspection uploaded (x items) - Internal ID - Order no. - Customer’s order no. - Done by - Description - Equipment - File - Date
NO	Varsel - [Selected interval]	Inspeksjoner opplastet (x elementer) - Intern ID - Ordrenr - Kundens ordrenr - Utført av - Beskrivelse - Utstyr - Arkiver - Dato

Onix Work - Inspection completed

• What for: This is to notify users that their inspection jobs have been filed on Onix Work. Generated documents (if any) are now visible to the equipment owner.
• Notification is triggered when:
  • Inspections are successfully uploaded from Onix Inspect to Onix Work, or inspections are conducted on Onix Work > Equipment > New job, or inspections are conducted on Onix Work > Orders > Process’s value = Create equipment and (file) job, and
  • Form in Job details = Inspection report or Quick inspection (M), and
  • Jobs have been filed (File status = Filed), and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the job upload attempt.
• Recipient: User who activated the notification and is a user of the member company that filed the inspection jobs.
• Email content

	Subject	Body
EN	Alerts - [Selected interval]	Inspection completed (x items) - Internal ID - Order no. - Customer’s order no. - Supplier - Customer - Job number - Description - Equipment - Date
NO	Varsel - [Selected interval]	Inspeksjoner opplastet (x elementer) - Intern ID - Ordrenr - Kundens ordrenr - Leverandør - Kunde - Jobbnr. - Beskrivelse - Utstyr - Dato

Onix Work - New equipment issues

• What for: This is to notify the assignee that they have been assigned an equipment issue to handle.
• Notification is triggered when:
  • Equipment issues are created with “draft” or “to do” progress (see Issue details > Progress), regardless of issue status (C, MO, RC, NC), and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the issue creation date.
• Recipient: See Issue details > Issue owner.
• Email content

	Subject	Body
EN	New equipment issues – [Interval type]	New equipment issues – [Interval type] - Location - Owner’s ID - Serial/Batch No. - Subject - Description - Issue Due Date - Status
NO	Nye uløste funn – [Interval type]	Nye uløste funn – [Interval type] - Lokasjon - Eiers id - Serie-/Batchnr. - Emne - Beskrivelse - Forfall funn - Status

Onix Work - Personal equipment due for mandatory inspection

• What for: This is to notify users that the equipment they are in charge of is due for mandatory inspection.
• Notification is triggered when:
  • Equipment is due for mandatory inspection (Mandatory due status = overdue), and
  • Equipment active status = active, and
  • The user who activated the notification is listed as the equipment contact (see Equipment details > Contact), and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the due date of mandatory inspection.
• Recipient: User who activated the notification and are listed as equipment contact.
• Email content

	Subject	Body
EN	Personal equipment due for mandatory inspection before [email sent date]	Personal equipment due for mandatory inspection before [email sent date] - Location - Placement - Owner’s ID - Serial/Batch no. - Type - Model - Due mandatory - Final expiry date
NO	Personlig utstyr med pliktig kontroll innen [email sent date]	Personlig utstyr med pliktig kontroll innen [email sent date] - Lokasjon - Plassering - Eiers id - Serie-/Batchnr. - Type - Modell - Forfall pliktig - Absolutt utløpsdato

Onix Work - Personal equipment due for preventive maintenance

• What for: This is to notify users that the equipment they are in charge of is due for preventive maintenance.
• Notification is triggered when:
  • Equipment is due for preventive maintenance (Preventive due status = overdue), and
  • Equipment active status = active, and
  • The user who activated the notification is listed as the equipment contact (see Equipment details > Contact), and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the due date of preventive maintenance.
• Recipient: User who activated the notification and are listed as equipment contact.
• Email content

	Subject	Body
EN	Personal equipment due for preventive maintenance before [email sent date]	Personal equipment due for preventive maintenance before [email sent date] - Location - Placement - Owner’s ID - Serial/Batch no. - Type - Model - Due preventive
NO	Personlig utstyr med preventivt vedlikehold innen [email sent date]	Personlig utstyr med preventivt vedlikehold innen [email sent date] - Lokasjon - Plassering - Eiers id - Serie-/Batchnr. - Type - Modell - Forfall preventiv

Onix Work - Personal equipment due for operator job

• What for: This is to notify users that the equipment they are in charge of is due for an operator job.
• Notification is triggered when:
  • Equipment is due for operator job (Operator due status = overdue), and
  • Equipment active status = active, and
  • The user who activated the notification is listed as the equipment contact (see Equipment details > Contact), and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the due date of the operator job.
• Recipient: User who activated the notification and are listed as equipment contact.
• Email content

	Subject	Body
EN	Personal equipment due for operator job before [email sent date]	Personal equipment due for operator job before [email sent date] - Location - Placement - Owner’s ID - Serial/Batch no. - Type - Model - Due operator
NO	Personlig utstyr med operatørjobb innen [email sent date]	Personlig utstyr med operatørjobb innen [email sent date] - Lokasjon - Plassering - Eiers id - Serie-/Batchnr. - Type - Modell - Forfall operatør

Onix Work - Favorite equipment due for mandatory inspection

• What for: This is to notify users that the equipment they have marked as a favorite is due for mandatory inspection.
• Notification is triggered when:
  • Equipment is due for mandatory inspection (Mandatory due status = overdue), and
  • Equipment active status = active, and
  • User marked the equipment as their favorite equipment via the star icon, and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the due date of mandatory inspection.
• Recipient: User who activated the notification and marked equipment as favorite.
• Email content

	Subject	Body
EN	Favorite equipment due for mandatory inspection before [email sent date]	Favorite equipment due for mandatory inspection before [email sent date] - Owner - Location - Placement - Owner’s ID - Serial/Batch No. - Type - Model - Due mandatory - Final expiry date
NO	Favorittutstyr med pliktig kontroll innen [email sent date]	Favorittutstyr med pliktig kontroll innen [email sent date] - Eier - Lokasjon - Plassering - Eiers id - Serie-/Batchnr. - Type - Modell - Forfall pliktig - Absolutt utløpsdato

Onix Work - Favorite equipment due for preventive maintenance

• What for: This is to notify users that the equipment they have marked as a favorite is due for preventive maintenance.
• Notification is triggered when:
  • Equipment is due for preventive maintenance (Preventive due status = overdue), and
  • Equipment active status = active, and
  • User marked the equipment as their favorite equipment via the star icon, and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the due date of preventive maintenance.
• Recipient: User who activated the notification and marked equipment as favorite.
• Email content

	Subject	Body
EN	Favorite equipment due for preventive maintenance before [email sent date]	Favorite equipment due for preventive maintenance before [email sent date] - Owner - Location - Placement - Owner’s ID - Serial/Batch no. - Type - Model - Due preventive
NO	Favorittutstyr med preventivt vedlikehold innen [email sent date]	Favorittutstyr med preventivt vedlikehold innen [email sent date] - Eier - Lokasjon - Plassering - Eiers id - Serie-/Batchnr. - Type - Modell - Forfall preventiv

Onix Work - Favorite equipment due for operator job

• What for: This is to notify users that the equipment they have marked as a favorite is due for an operator job.
• Notification is triggered when:
  • Equipment is due for operator job (Operator due status = overdue), and
  • Equipment active status = active, and
  • User marked the equipment as their favorite equipment via the star icon, and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the due date of the operator job.
• Recipient: User who activated the notification and marked equipment as favorite.
• Email content

	Subject	Body
EN	Favorite equipment due for operator job before [email sent date]	Favorite equipment due for operator job before [email sent date] - Owner - Location - Placement - Owner’s ID - Serial/Batch no. - Type - Model - Due operator
NO	Favorittutstyr med operatørjobb innen [email sent date]	Favorittutstyr med operatørjobb innen [email sent date] - Eier - Lokasjon - Plassering - Eiers id - Serie-/Batchnr. - Type - Modell - Forfall operatør

Onix Work - For return to owner

• What for: This is to notify the equipment owner’s users that the rented equipment is overdue for return.
• Notification is triggered when:
  • Equipment added in a rental project has been delivered and overdue for return (see Rental module > Open project > Equipment tab > Field header “D” = ON; “R” = OFF), and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the expected return date.
• Recipient: User who activated the notification in the Owner’s Onix Work.
• Email content

	Subject	Body
EN	Return to owner before [email sent date]	Return to owner before [email sent date] Overdue (x items) - Rental Project No. - Owner - Equipment - Type/Model - From Date - To Date
NO	Forventes i retur innen [email sent date]	Forventes i retur innen [email sent date] Forfalt (x elementer) - Utleieprosjekt nr. - Leietaker - Utstyr - Type/Modell - Fra dato - Til dato

Onix Work - Expected in return

• What for: This is to notify the renter’s users that equipment they have borrowed is overdue for return.
• Notification is triggered when:
  • Equipment added in a rental project has been delivered and overdue for return (see Rental module > Open project > Equipment tab > Field header “D” = ON; “R” = OFF), and
  • The notification has been configured on Onix Work > User settings > Alerts prior to the equipment’s expected return date.
• Recipient: User who activated the notification in the Renter’s Onix Work.
• Email content

	Subject	Body
EN	Expected in return by [email sent date]	Expected in return by [email sent date] Overdue (x items) - Rental Project No. - Renter - Equipment - Type/Model - From Date - To Date
NO	Returner til eier innen [email sent date]	Returner til eier innen [email sent date] Forfalt (x elementer) - Utleieprosjekt nr. - Eier - Utstyr - Type/Modell - Fra dato - Til dato

Onix Work - Equipment receival

• What for: This is to notify users that new equipment for their linked product has been received.
• Notification is triggered when:
  • The owner company created a product link between their product and one of the products supplied by the Supplier company via Onix Work > Settings > Product linking > Product links > Finalize manually, and
  • The supplier then created equipment for the owner using the linked product, and
  • The equipment includes at least one of the following document types: Certificate, Instructions, or Declaration of conformity, and
  • The notification has been configured on Onix Work > User settings > Alerts before receiving new equipment.
• Recipient: User who activated the notification in the Owner’s Onix Work.
• Email content

	Subject	Body
EN	Equipment receival in Onix Work - [Selected interval] - [Equipment received date]	You have received new equipment that need attention. Go to Onix Work and start Equipment Receival & Conversion.
NO	Utstyrsmottak i Onix Work - [Selected interval] - [Equipment received date]	Du har mottatt nytt utstyr som trenger behandling. Gå til Onix Work for å starte Mottak og konvertering av utstyr.

Onix Work - Equipment due for mandatory inspection or final expiry date (to member companies)

• What for: This is to notify member companies of equipment that is approaching or has passed its mandatory inspection due date or final expiry date.
• Notification is triggered when:
  • Equipment active status = active, and
  • Location status = active (see Settings > Locations > Active checkbox), and
  • Notification contact is enabled (see System setup > Alerts to owner of equipment > Send message to notification contact) or Location contact is enabled (see System setup > Alerts to owner of equipment > Send message to location contact), and
  • Due date ≤ today + configured days before due date, and
  • The notification has been configured on Onix Work > Settings > System setup > Alerts to owner of equipment.
• Recipient:
  • Notification contact, or
  • Location contact
• Email content

	Subject	Body
EN	Equipment with expiry date before [email sent date]	Equipment with expiry date before [email sent date] - Location - Owner’s ID - Serial/Batch No. - Due mandatory - Final Expiry Date - Type - Placement
NO	Utstyr med forfall før [email sent date]	Utstyr med forfall før [email sent date] - Lokasjon - Eiers id - Serie-/Batchnr. - Forfall pliktig - Absolutt utløpsdato - Type - Plassering

Onix Work - Equipment due for mandatory inspection or final expiry date (to Express companies)

• What for: This is to notify Express non-member companies of equipment that is approaching or has passed its mandatory inspection due date or final expiry date.
• Notification is triggered when:
  • Equipment active status = active, and
  • Location status = active (see Companies module > Select Express company > Locations > Active checkbox), and
  • Notification contact is enabled (see Companies module > Select Express company > Settings > Alerts to owner of equipment > Send message to notification contact) or Location contact is enabled (see Companies module > Select Express company > Settings > Alerts to owner of equipment > Send message to location contact), and
  • Due date ≤ today + configured days before due date, and
  • The notification has been configured on Onix Work > Companies module > Select Express company > Settings > Alerts to owner of equipment.
• Recipient:
  • Notification contact, or
  • Location contact
• Email content

	Subject	Body
EN	[Express company]: Equipment with expiry date before [email sent date] From: [Member company who owns the Express portal]	[Express company]: Equipment with expiry date before [email sent date] From: [Member company who owns the Express portal] - Location - Owner’s ID - Serial/Batch No. - Due mandatory - Final Expiry Date - Type - Placement
NO	Utstyr med forfall før [email sent date]	Utstyr med forfall før [email sent date] - Lokasjon - Eiers id - Serie-/Batchnr. - Forfall pliktig - Absolutt utløpsdato - Type - Plassering

Onix Work - No equipment due for mandatory inspection or final expiry date (to Notification contact of member companies)

• What for: This is to confirm to the notification contact of the member company that there is no equipment with a mandatory inspection due date or final expiry date.
• Notification is triggered when:
  • Equipment active status = active, and
  • Location status = active (see Settings > Locations > Active checkbox), and
  • Notification contact is enabled (see System setup > Alerts to owner of equipment > Send message to notification contact), and
  • Mandatory inspection’s due date > email sent date + configured days before mandatory inspection’s due date, or Final expiry date > email sent date + configured days before final expiry date, and
  • The notification has been configured on Onix Work > Settings > System setup > Alerts to owner of equipment.
• Recipient: Notification contact
• Email content

	Subject	Body
EN	Equipment with expiry date before [email sent date]	Equipment with expiry date before [email sent date] There is no equipment with a mandatory inspection due date or final expiry date within the selected period.
NO	Utstyr med forfall før [email sent date]	Utstyr med forfall før [email sent date] Det finnes ikke noe utstyr med forfallsdato for pliktig kontroll eller endelig utløpsdato innenfor den valgte perioden.

Onix Work - No equipment due for mandatory inspection or final expiry date (to Location contact of member companies)

• What for: This is to confirm to the location contact of the member company that there is no equipment with a mandatory inspection due date or final expiry date within the selected period.
• Notification is triggered when:
  • Equipment active status = active, and
  • Location status = active (see Settings > Locations > Active checkbox), and
  • Location contact is enabled (see System setup > Alerts to owner of equipment > Send message to location contact), and
  • Mandatory inspection’s due date > email sent date + configured days before mandatory inspection’s due date, or Final expiry date > email sent date + configured days before final expiry date, and
  • The notification has been configured on Onix Work > Settings > System setup > Alerts to owner of equipment.
• Recipient: Location contact
• Email content

	Subject	Body
EN	Equipment with expiry date before [email sent date]	Equipment with expiry date before [email sent date] There is no equipment with a mandatory inspection due date or final expiry date within the selected period.
NO	Utstyr med forfall før [email sent date]	Utstyr med forfall før [email sent date] Det finnes ikke noe utstyr med forfallsdato for pliktig kontroll eller endelig utløpsdato innenfor den valgte perioden.

Onix Work - Request connection (Read-only)

• What for: This is to notify the receiver company that another company is requesting read-only access to their equipment data.
• Notification is triggered when:
  • A company requests read-only access to another member company’s equipment data via Onix Work > Companies module > Select a company > Connect now > Request Read-only access > … > Finish, or
  • A company edits an existing connection via Onix Work > Companies module > Select a company > View connection details > Edit connection > Request Read-only access > … > Finish.
• Recipient: Notification contact of the request receiver. See Settings > System setup > Company settings > Notification contact.
• Email content

	Subject	Body
EN	Request for access to your Equipment	Connection request [Member company] would like to have read-only access, so they can view your equipment. Log in to grant or decline the request.
NO	Forespørsel om tilgang til utstyr	Tilgangsforespørsel [Member company] ønsker å få lesetilgang til ditt utstyr. Logg inn for å akseptere eller avslå forespørselen.

Onix Work - Request connection (Full access)

• What for: This is to notify the receiver company that another company is requesting inspector access to their equipment data.
• Notification is triggered when:
  • A company requests inspector access to another member company’s equipment data via Onix Work > Companies module > Select a company > Connect now > Request inspector access > … > Finish, or
  • A company edits an existing connection via Onix Work > Companies module > Select a company > View connection details > Edit connection > Request inspector access > … > Finish.
• Recipient: Notification contact of the request receiver. See Settings > System setup > Company settings > Notification contact.
• Email content

	Subject	Body
EN	Request for access to your Equipment	Connection request [Member company] would like to have Inspector access to your equipment, so they can perform inspections on your behalf. Log in to view details and grant or decline the request.
NO	Forespørsel om tilgang til utstyr	Tilgangsforespørsel [Member company] ønsker å få Inspektør tilgang til ditt utstyr, slik at de kan gjennomføre kontroller på dine vegne. Logg inn for å se detaljer og akseptere eller avslå forespørselen.

Onix Work - Confirm connection

• What for: This is to notify the requestor that their connection request has been approved.
• Notification is triggered when:
  • The receiver company approves the connection request via Onix Work > Companies module > Connection requests > Approve, or
  • The receiver company approves the connection request via Onix Work > Companies module > You have new request(s) pending for approval > View now > Approve.
• Recipient: Notification contact of the requestor. See Settings > System setup > Company settings > Notification contact.
• Email content

	Subject	Body
EN	Access to [Member company] has been accepted.	Reply to connection request [Member company] has accepted your request for [Access level] access to their equipment. Log in to view details.
NO	Tilgang til [Member company] er akseptert.	Svar på tilgangsforespørsel [Member company] har akseptert din forespørsel om [Access level] til deres utstyr. Logg inn for å se detaljer.

Onix Work - Reject connection

• What for: This is to notify the requestor that their connection request has been declined.
• Notification is triggered when:
  • The receiver company rejects the connection request via Onix Work > Companies module > Connection requests > Reject, or
  • The receiver company rejects the connection request via Onix Work > Companies module > You have new request(s) pending for approval > View now > Reject.
• Recipient: Notification contact of the requestor. See Settings > System setup > Company settings > Notification contact.
• Email content

	Subject	Body
EN	Access to [Member company] has been declined.	Reply to connection request [Member company] has declined your request for [Access level] access to their equipment. Log in to view details.
NO	Tilgang til [Member company] er avslått.	Svar på tilgangsforespørsel [Member company] har avslått din forespørsel om [Access level] til deres utstyr. Logg inn for å se detaljer.

Onix Work - Import products - success

• What for: This is to notify users that their product import completed successfully.
• Notification is triggered when: A user successfully imported products using a .csv file via Onix Work > Settings > External data-sources > Import products.
• Recipient: User who imported products.
• Email content

	Subject	Body
EN	Import products	Import products User: [username] Execution date: [execution date] Filename: [filename] Status: x/x Records were imported.
NO	Import av produkter	Import av produkter Bruker: [username] Utførelsesdato: [execution date] Filnavn: [filename] Status: x/x rader ble importert.

Onix Work - Import products - failed

• What for: This is to notify users that their product import failed to complete.
• Notification is triggered when:
  • A user imported products using a .csv file via Onix Work > Settings > External data-sources > Import products.
  • File content failed data validation. Check out our requirements at Import products > Verify your import file > See details.
• Recipient: User who imported products.
• Email content

	Subject	Body
EN	Import products	Import products User: [username] Execution date: [execution date] Filename: [filename] Status: Failed. 0/x. [error message].
NO	Import av produkter	Import av produkter Bruker: [username] Utførelsesdato: [execution date] Filnavn: [filename] Status: Mislyktes. 0/x. [error message].

Onix Work - Import equipment

• What for: This is to notify users of the result of their equipment import.
• Notification is triggered when: A user imported equipment using a .csv file via Onix Work > Settings > External data-sources > Import equipment.
• Recipient: User who imported equipment.
• Email content

	Subject	Body
EN	Import equipment	Import equipment User: [username] Execution date: [execution date] Filename: [filename] Status: x/x Records were imported.
NO	Import av utstyr	Import av utstyr Bruker: [username] Utførelsesdato: [execution date] Filnavn: [filename] Status: x/x rader ble importert.

Onix Work - Import Onix Tool Store users

• What for: This is to notify users of the result of their Onix Tool Store users import.
• Notification is triggered when: A user imports Onix Tool Store users using a .csv file via Onix Work > Settings > External data-sources > Import Onix Tool Store users.
• Recipient: User who imported the list of Tool Store users.
• Email content

	Subject	Body
EN	Import Onix Tool Store users	Import Onix Tool Store users User: [username] Execution date: [execution date] Filename: [filename] Status: x/x Records were imported.
NO	Import av Onix Tool Store Brukere	Import av Onix Tool Store Brukere Bruker: [username] Utførelsesdato: [execution date] Filnavn: [filename] Status: x/x rader ble importert.

Onix Inspect - Equipment with duplicated QR code notification

• What for: This is to notify users that the equipment they uploaded from Onix Inspect has a QR code that is already linked to existing equipment in another member company’s Onix Work account.
• Notification is triggered when:
  • A new equipment is created on Onix Inspect and a QR code is linked to it, and
  • There is an existing equipment on Onix Work of another member company with the same linked QR code, and
  • The equipment is uploaded from Onix Inspect to Onix Work.
• Recipient: User who uploaded duplicate equipment from Onix Inspect to Onix Work.
• Email content

	Subject	Body
EN	Equipment with duplicated QR code	The following equipment with duplicated QR code was uploaded Duplicate ([number] items) - Customer - Location - Equipment - Type/Model These must be relabelled with new QR code without linked equipment.
NO	Utstyr med duplisert QR-kode	Følgende utstyr med dupliserte QR-koder ble forsøkt lastet opp Dupliserte ([number] elementer) - Kunde - Lokasjon - Utstyr - Type/Modell Disse må merkes på nytt med nye QR koder uten tilknyttet utstyr.

Onix Tool Store - Overdue notification

• What for: This is to notify users that equipment they have checked out from Onix Tool Store is overdue for return.
• Notification is triggered when:
  • Equipment has been checked out on Onix Tool Store, and
  • Equipment is due/overdue for return (Expected return date ≤ today, see Tool Store section of equipment), and
  • Equipment active status = Active, and
  • The notification has been configured on Onix Work > Settings > Licenses > Onix Tool Store license usage > Onix Tool Store settings > Due equipment alerts prior to email sent time.
• Recipient: User who checked out the equipment which is due/overdue.
• Email content

	Subject	Body
EN	Onix Tool Store - Overdue	Overdue ([number] items) - Identification - Type/Model - From date - To date
NO	Onix Tool Store - Forfalt	Forfalt ([number] elementer) - Identifikasjon - Type/Modell - Fra dato - Til dato

Onix Tool Store - Re-order notification

• What for: This is to notify users of the need to reorder non-unique equipment when its quantity reaches the reorder threshold.
• Notification is triggered when:
  • Non-unique equipment is checked out on Onix Tool Store, and
  • Remaining quantity after checking out is less than the Re-order point (see Tool Store section of equipment).
• Recipient:
  • Managing contact of the Tool Store location. See Onix Work > Settings > Locations > Managing contact. If not available,
  • Notification contact. See Onix Work > Settings > System setup > Company settings > Notification contact.
• Email content

	Subject	Body
EN	Onix Tool Store - Stock level	- Product no. - Type - Model - Producer - Location - Quantity - Re-order point - Order quantity
NO	Onix Tool Store - Lagernivå	- Produktnummer - Type - Modell - Produsent - Lokasjon - Antall - Bestillingspunkt - Ordrestørrelse

Onix Tool Store - Check-out alerts (with equipment checked out)

• What for: This is to notify configured recipients of equipment that has been checked out during the selected period.
• Notification is triggered when:
  • Equipment has been checked out on Onix Tool Store, and
  • The notification has been configured on Onix Work > Settings > Licenses > Onix Tool Store license usage > Onix Tool Store settings > Check out alerts prior to email sent time.
• Recipient: See Onix Work > Settings > Licenses > Onix Tool Store license usage > Onix Tool Store settings > Recipients.
• Email content

	Subject	Body
EN	Onix Tool Store alert - [Selected interval] | [Date range]	[Onix Tool Store device name] - [Location] - Checked out equipment ([number] items) - Identification - Type/Model - Check out date
NO	Onix Tool Store varsel - [Selected interval] | [Date range]	[Onix Tool Store enhetsnavn] - [Lokasjon] - Utsjekket utstyr ([number] elementer) - Identifikasjon - Type/Modell - Sjekk ut dato

Onix Tool Store - Check-out alerts (no equipment checked out)

• What for: This is to notify configured recipients that no equipment was checked out during the selected period.
• Notification is triggered when:
  • No equipment was checked out on Onix Tool Store during the period, and
  • The notification has been configured on Onix Work > Settings > Licenses > Onix Tool Store license usage > Onix Tool Store settings > Check out alerts prior to email sent time.
• Recipient: See Onix Work > Settings > Licenses > Onix Tool Store license usage > Onix Tool Store settings > Recipients.
• Email content

	Subject	Body
EN	Onix Tool Store alert - [Selected interval] | [Date range]	No equipment was checked out during this period.
NO	Onix Tool Store varsel - [Selected interval] | [Date range]	Ingen utstyr ble sjekket inn i løpet av denne perioden.

Onix Maker - File upload failed to process

• What for: This is to notify users that their file upload to Onix Maker could not be processed due to validation errors.
• Notification is triggered when: A file upload to Onix Maker fails to be processed due to validation error(s) via Onix Maker > Serialized orders module > Serialization > Import.
• Recipient: User who imported equipment on Onix Maker.
• Email content

	Subject	Body
EN	Onix Maker - Validation failed	Onix Maker - Validation failed Your recent file upload to Onix Maker could not be processed due to errors. File info - Name: [file name] - Uploaded On: [uploaded date/time] - Status: Validation failed. There are errors in [total failed equipment] of the total [total equipment] items. Please click here to view the error details, correct them, and upload file again.
NO	Onix Maker - Validering mislyktes	Onix Maker - Validering mislyktes Din nylige filopplasting til Onix Maker kunne ikke behandles på grunn av feil. Filinformasjon - Navn: [file name] - Lastet opp: [uploaded date/time] - Status: Validering mislyktes. Det er feil i [total failed equipment] av totalt [total equipment] elementer. Vennligst klikk her for å se feildetaljene, korriger dem, og last opp filen igjen.

Onix Maker - File upload processed successfully

• What for: This is to notify the user that their file upload to Onix Maker has been processed successfully.
• Notification is triggered when: A file upload to Onix Maker is processed successfully via Onix Maker > Serialized orders module > Serialization > Import.
• Recipient: User who imported equipment on Onix Maker.
• Email content

	Subject	Body
EN	Onix Maker - Completed	Onix Maker - Completed Your recent file upload to Onix Maker has been processed successfully. File info - Name: [file name] - Uploaded on: [uploaded date/time] - Number of items: [total equipment] - Status: Completed
NO	Onix Maker - Fullført	Onix Maker - Fullført Din nylige filopplasting til Onix Maker har blitt behandlet vellykket. Filinformasjon - Navn: [file name] - Lastet opp: [uploaded date/time] - Antall elementer: [total equipment] - Status: Fullført

Onix Maker - File upload processed partially

• What for: This is to notify the user that their file upload to Onix Maker was partially processed, with some items failing.
• Notification is triggered when: A file uploaded in Onix Maker was partially processed successfully via Onix Maker > Serialized orders module > Serialization > Import.
• Recipient: User who imported equipment on Onix Maker.
• Email content

	Subject	Body
EN	Onix Maker - Completed with [number] failed item(s)	Onix Maker - Completed with [x] failed item(s) Your recent file upload to Onix Maker was successful, but [total failed equipment] failed item(s) to process. File info - Name: [file name] - Uploaded On: [uploaded date/time] - Number of items: [total equipment] - Status: Completed with [total failed equipment] failed item(s). For the failed items, please click here to view the error details, correct them, and upload file again.
NO	Onix Maker - Fullført med [number] mislykkede element(er)	Onix Maker - Fullført med [x] mislykkede element(er) Din nylige filopplasting til Onix Maker var vellykket, men [total failed equipment] element(er) feilet i prosessen. Filinformasjon - Navn: [file name] - Lastet opp: [uploaded date/time] - Antall elementer: [total equipment] - Status: Fullført med [total failed equipment] mislykkede element(er). For de feilede elementene, vennligst klikk her for å se feildetaljene, korriger dem, og last opp filen igjen.

Onix Shop - Order has been placed

• What for: This is to update the recipient that their order has been successfully placed in Onix Shop.
• Notification is triggered when:
  • A user submitted an order on Onix Shop via Cart > Checkout > Submit order, or
  • A user accepted a quote provided by CSM/Sales on Onix Shop via Quote > Accept quote.
• Recipient: User who placed the order on Onix Shop.
• Email content

	Subject	Body
EN	Order [order number] - Your order has been placed	Hi [recipient full name], Your order has been successfully placed in Onix Shop. Its status has been updated to Ordered. You can view your order details here: Order [order number]: View your order If your email system restricts clickable links, copy and paste this URL into your browser: View your order: [order detail URL] Thanks, The Onix Team
NO	Ordre [order number] - Din ordre er registrert	Hei [recipient full name], Din ordre er registrert i Onix Shop. Statusen er oppdatert til Bestilt. Du kan se dine ordredetaljer her: Ordre [order number]: Vis din ordre Hvis ditt e-postsystem begrenser klikkbare lenker, kopier og lim inn denne URL-adressen i nettleseren din: Vis din ordre: [order detail URL] Takk, Onix-teamet

Onix Shop - Order is on its way

• What for: This is to update the recipient that their order is now in delivery.
• Notification is triggered when:
  • Order state = Ready to pick, and
  • Delivery method = Courier delivery or Onix delivery, and
  • Onix confirms shipment in Onix Console via Orders > Order details > Confirm shipment.
• Recipient: User who placed the order on Onix Shop.
• Email content

	Subject	Body
EN	Order [order number] - Your order is on its way	Hi [recipient full name], Your order is now in delivery. Its status has been updated to In transit. You can view your order details and track the shipping progress here: Order [order number]: View your order Track the shipping progress If your email system restricts clickable links, copy and paste this URL into your browser: View your order: [order detail URL] Thanks, The Onix Team
NO	Ordre [order number] – Din ordre er på vei	Hei [recipient full name], Din ordre er nå på vei. Statusen har blitt oppdatert til Under transport. Du kan se ordreopplysningene dine og spore leveringsstatus her: Ordre [order number]: Vis din ordre Spor forsendelsen Hvis e-postsystemet ditt begrenser klikkbare lenker, kopier og lim inn denne URL-adressen i nettleseren din: Vis din ordre: [order detail URL] Takk, Onix-teamet

Onix Shop - Order is ready for pickup

• What for: This is to update the recipient that their order is ready for collection at Onix.
• Notification is triggered when:
  • Order state = Ready to pick, and
  • Delivery method = Customer pickup at Onix, and
  • Onix confirms shipment in Onix Console via Orders > Order details > Confirm shipment.
• Recipient: User who placed the order on Onix Shop.
• Email content

	Subject	Body
EN	Order [order number] - Your order is ready for pickup	Hi [recipient full name], Your order is now ready for pickup at Onix. Its status has been updated to Ready for collecting. You can view your order details and find the pickup address here: Order [order number]: View your order If your email system restricts clickable links, copy and paste this URL into your browser: View your order: [order detail URL] Thanks, The Onix Team
NO	Ordre [order number] - Din ordre er klar for henting	Hei [recipient full name], Din ordre er nå klar for henting hos Onix. Statusen er oppdatert til Klar for henting. Du kan vis ordreopplysninger og finne hentestedet her: Ordre [order number]: Vis din ordre Hvis e-postsystemet ditt begrenser klikkbare lenker, kopier og lim inn denne URL-en i nettleseren din: Vis din ordre: [order detail URL] Takk, Onix-teamet

Onix Shop - Order is complete

• What for: This is to update the recipient that their order has been completed.
• Notification is triggered when:
  • Order state = In transit, and
  • Onix completes an order in Onix Console via Orders > Order details > Complete order.
• Recipient: User who placed the order on Onix Shop.
• Email content

	Subject	Body
EN	Order [order number] - Your order is complete	Hi [recipient full name], Your order is now complete. Its status has been updated to Completed. You can view your order details here: Order [order number]: View your order If your email system restricts clickable links, copy and paste this URL into your browser: View your order: [order detail URL] Thanks, The Onix Team
NO	Ordre [order number] - Din ordre er fullført	Hei [recipient full name], Din ordre er nå fullført. Statusen er oppdatert til Fullført. Du kan se detaljer om ordren din her: Ordre [order number]: Vis din ordre Hvis e-postsystemet ditt begrenser klikkbare lenker, kopier og lim inn denne URL-en i nettleseren din: Vis din ordre: [order detail URL] Takk, Onix-teamet

Onix Shop - Order has been canceled

• What for: This is to update the recipient that their order has been canceled and is no longer being processed.
• Notification is triggered when:
  • Order state = Ordered, and
  • A user cancels an order in Onix Shop via Orders > Order details > Cancel your order.
• Recipient: User who canceled the order on Onix Shop.
• Email content

	Subject	Body
EN	Order [order number] - Your order has been canceled	Hi [recipient full name], Your order has been canceled and is no longer being processed. Its status has been updated to Canceled. You can view your order details here: Order [order number]: View your order If this was unexpected, please contact your administrator or submit a new order. If your email system restricts clickable links, copy and paste this URL into your browser: View your order: [order detail URL] Thanks, The Onix Team
NO	Ordre [order number] – Din ordre er kansellert	Hei [recipient full name], Din ordre er kansellert og behandles ikke lenger. Statusen er oppdatert til Kansellert. Du kan se ordredetaljene dine her: Ordre [order number]: Vis din ordre Hvis dette var uventet, vennligst kontakt din administrator eller send inn en ny ordre. Hvis e-postsystemet ditt begrenser klikkbare lenker, kopier og lim inn denne URL-adressen i nettleseren din: Vis din ordre: [order detail URL] Takk, Onix-teamet

Onix Work - Send documents

• What for: This is to notify the recipient that they have received new documents or certificates.
• Notification is triggered when: A user sends document(s) through one of the following paths:
  • Onix Work > Equipment module > Open equipment > Documents > Select desired document(s) > Send > Select recipient > Add > Send, or
  • Onix Work > Companies module > Select company > Documents > Add document > Send > Select recipient > Add > Send, or
  • Onix Work > Jobs module > Select job > Documents > Select desired document(s) > Send > Select recipient > Add > Send, or
  • Onix Work > Orders module > Open an order with documents available > Send > Select recipient > Add > Send, or
  • Onix Work > Jobs module > Report > Job report > Next (multiple times) > Select recipient > Finish, or
  • Onix Inspect > Job report > Next (multiple times) > Select recipient > Click the Job report icon on the top right corner.
• Recipient: Selected contact/user of non-member or member companies.
• Email content

	Subject	Body
EN	New documentation/certificates from Onix Work/[Company name] Subject is customizable for triggers 1, 2, 3, 4.	[Message to the recipient] You have received new documents/certificates in Onix Work from [Company name]. Click here to view the documents This message was sent by Onix Work. Replies to this message will not be read.
NO	Ny dokumentasjon/sertifikater fra Onix Work/[Company name]. Emne kan tilpasses for triggers 1, 2, 3, 4.	[Message to the recipient] Du har fått nye dokumenter/sertifikat i Onix Work fra [Company name]. Klikk her for å se dokumentene Denne meldingen er sendt fra Onix Work, og svar til avsender vil ikke bli lest.

Onix Work - Onix Support requests access to Onix Work of member company

• What for: This is to notify the member company that Onix Support is requesting read-only access to their company’s data in order to provide effective support.
• Notification is triggered when:
  • An admin user of the member company has restricted access for Onix Support via Onix Work > Settings > Data access > Restrict access > Yes, and
  • Onix Global Admin users request access to the Onix Work account of the member company via Onix Work > Switch organization > Enter the member company name > Access restricted > Send the request.
• Recipient: All Administrator users of the member company.
• Email content

	Subject	Body
EN	Action required: Onix Support request data access to [Company name]	Dear [Company name] administrator, Onix Support need your consent to access your company’s data in order to provide effective support. Please review the message requested by Onix Support ([username] - [email address]) for more information: [Message from Onix Support] Please click the link below to grant access: Click here to grant access Thank you for your prompt attention to this matter.
NO	Aksjon kreves: Onix Support ber om datatilgang til [Company name]	Kjære [Company name] administrator, Onix Support trenger ditt samtykke for å få tilgang til ditt firmas data i forbindelse med support. Vennligst se gjennom forespørselen fra Onix Support ([username] - [email address]) for mer informasjon:[Message from Onix Support] Vennligst klikk på lenken nedenfor for å gi tilgang: Klikk her for å gi tilgang Thank you for your prompt attention to this matter.

Frequently Asked Questions (FAQ)

How do I change the email language for the “Equipment due for mandatory inspection or final expiry date” notification?

• Notification to member companies: Change language at Onix Work > Settings > System setup > Company settings > Language.
• Notification to Express companies: Change language at Onix Work > Companies module > Select Express company > Settings > Company settings > Language.