Job Status differs between Onix Inspect & Onix Work for open jobs

Known issues Open
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1

Posting this on behalf of Cables y Eslingas SLU

After uploading quick inspection jobs for multiple equipment in Onix Inspect with details as follows:

  • Job status = :white_check_mark: (a.k.a. I - Inspected)
  • Toggle off “Automatically file job after upload”

The Job Status oddly changes from :white_check_mark: to “? - No status” in Onix Work.

However, both apps would share Job Status in common if we toggle on “Automatically file job after upload”.

Quite unsure as to why there is such discrepancy.

Any chance we could have the same value input for the same job regardless of apps?

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5 posts were split to a new topic: Add search bar when you search for equipment while doing a job

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Hi @Isaac_Forcano, it’s been confirmed that the job status’'s difference between Onix Work and Onix Inspect is a bug. Therefore, please let me move it to Known issues > Open.

Your other suggestions are moved to other product ideas to ensure they receive the right amount of attention :blush: You’ll be notified of my replies under each of them, so you can keep track of them in the future.

6

Hi @phuong.duong , Many thanks for replying.

It’s nice to know we have your team’s backing us up!
We look forward to your reply advising all is ok! But at least I know how to work around it for the immediate future.

Best regards,

7

Hi @Isaac_Forcano, as a workaround, you should turn on the “Automatically file job after upload”, and complete all job details before uploading. This way, quick inspections will not be open in Onix Work, and you won’t have to adjust their status.

Tip: Set up the default configuration to complete jobs inside Onix Inspect faster :slight_smile:

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Dear Phuong and Nang,

I just checked today that the task I made the other day after the “failed” attempt of Quick Inspecting many items in a row, and syncinc WITHOUT Filing the jobs, not only loaded the job onto ONIXWORK without the status updated, but also without Responsible nominated.

In order to File a Job, both the “Status” (Inspected) and also the “Responsible” need to be registered (not blank or with ? “Questionmark”) or else the job can’t be Filed.

Please check whether this “bug” you mentioned in a previous message in this Thread could also have extended to the “Responsible”.

If one could include in the “Mass Edit Option” the Responsible, it could be “solve-able” from onix work massively, for many jobs at once, but now I have to go again one by one.

Just mentioning in case you haven’t noticed.

Best regards :wink:

9

Hi Isaac,

Thanks for your inquiry.

Upon checking, your company set Default responsible to “(None)” for Quick Inspection (M), making this field always empty in Quick inspection jobs.

I would suggest setting it to “Logged in user” instead so that it is always auto-populated with the name of the user who creates quick inspections. Please follow my instructions below:

  1. Please log in to Onix Work and navigate to Settings.
  2. Go to Forms under Connected content.
  3. Open Quick Inspection (M).
  4. In Default tab, please click on the drop-down menu of Default responsible and select “Logged in user”.
  5. Hit Save.

This change will be applicable to all Quick inspection jobs created from this moment onwards.

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I hope this helps to clarify but do feel free to let me know should you have any further questions or concerns.

Cheers,

Daisy Phan

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