[FAQ] Edit email address or other information of an Onix Work user account

[phuong.duong]

Notes

1. To edit a user’s email in Onix Work, you must be the company’s administrator.

2. You can only edit a user’s non-personal information as listed below:

• Email address and office phone number
• Location, department, position, and place (on form)
• Privileges section: Role, license, account status, and valid dates

3. Other fields are personal information and can only be edited by the users themselves via Onix Account.

Here’s how to edit a user’s email:

1. Go to Onix Work Settings.
2. Select Users & Roles.
3. Select the desired user.
4. Change the user account status to “Contact only” .
5. Click Save.

6. From the user list, open the user again. Now the email field has become editable.
7. Update the desired information.
8. Change the account status to “Active”.
9. Click Save .