[FAQ] I do not receive email notifications from Onix

Q&A Frequently Asked Questions
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If you are not receiving expected email notifications from Onix Work, the issue is most likely related to your email address, spam filters, or blocked senders. Follow the steps below to diagnose and resolve the problem quickly.

Check the spelling of your email address in Onix Work

  1. Copy the email address used in Onix Work.
  2. Open your email client (e.g., Outlook or Gmail) and compose a new message. Paste the copied address into the To field.
  3. Send the test email and confirm it arrives successfully.

If the test email bounces or does not arrive, your email address in Onix Work is likely incorrect. Update it and try again.

Check your spam and junk folders

Look for messages from Onix in your Spam/Junk folders. If you find them there, mark them as “Not spam” to help your email client recognize future messages as legitimate.

Whitelist emails from onix.com

Corporate email filters may be silently blocking Onix messages.

Ask your IT department to whitelist all emails from onix.com so that your team can receive notifications from Onix without interruption.

Check if no-reply@onix.com is blocked in your mailbox

Here is how to do it in Outlook: Open Outlook > Settings > Mail > Junk Mail > Blocked senders and domains.

Look for no-reply@onix.com or onix.com in the list. If either appears there, remove them and save your changes.