This error appears when your account isn’t configured with the access needed to use Onix. The following sections describe the most common causes and how to resolve them.
Root cause #1: You haven’t been added to an organization
To use any Onix app, an administrator must add your account to their organization in Onix Work.
Resolution: Ask your company’s Onix administrator to add your account to the organization and assign you a suitable license and a role.
Note
For more information, check out [FAQ] How to add users on Onix Work article.
Root cause #2: Your account is set up as a contact, not a user
In Onix, a contact stores personal information - such as your name, email address, phone number, profile picture, and signature - and is used primarily for forms. A contact is not the same as a user and doesn’t grant access to Onix apps.
Resolution: Ask your company’s Onix administrator to:
- Change your account status from Contact only or Disabled to Active.
- Assign you an appropriate license and role.
For more information, check out Understand the account and user concept article.