Known issues

Fixed A solution to the issue has been released on the Production environment (and Sandbox, if available). Open The default status for open topics in Known issues. It means that Onix team is discussing the next steps.

Topic	Replies	Views	Activity
About the Known issues category Known issues	0	132	July 25, 2023
Onix Inspect - Checklist - Encounter error when taking pictures Open onix-inspect , bug	0	18	December 22, 2025
Onix Inspect - No documents shown under equipment details Known issues onix-inspect , bug	1	63	December 4, 2025
Onix Tool Store - "Checked out equipment by logged in user" view shows incorrect data for unique equipment Fixed onix-tool-store , bug	1	27	November 19, 2025
Font scaling issue on Onix mobile applications Fixed onix-inspect , onix-worker , bug	1	61	October 23, 2025
Onix Worker won't start - Blank screen Fixed onix-worker , bug	1	51	September 9, 2025
[Onix Inspect] - Reset scrolling position to top after saving checkpoint status Fixed onix-inspect , onix-worker , bug	0	40	July 2, 2025
Job Status differs between Onix Inspect & Onix Work for open jobs Fixed onix-work , onix-inspect , bug	7	128	May 29, 2025
QR code scanning difficulties in Onix Inspect and Onix Worker Fixed onix-inspect , onix-worker , official , bug	1	51	March 17, 2025
Processing orders take longer time than usual Fixed onix-work , bug	2	32	January 7, 2025
In the new Checklists, there's a long delay when you type in the checkpoint's comment field Open onix-work , bug	0	133	December 12, 2023
Issues module - shared custom views are not sharing in Onix Worker Fixed onix-worker , bug	2	56	October 21, 2024
Onix Inspect - Download customer data unsucessfully Fixed onix-inspect , bug	1	30	September 11, 2024
Long loading time and cannot save changes in the Equipment module of Onix Work Fixed onix-work , bug	1	125	August 30, 2024
Onix Work - Users are constantly sent back to the default Homepage Fixed onix-work , bug	1	29	August 30, 2024
Slow loading of documents as Guest Access on mobile devices Fixed onix-worker , bug	1	38	August 23, 2024
Updated Norwegian translation in inspection reports Fixed official , bug	0	100	March 20, 2024
Failed uploads due to timeout errors or weak connection in Onix Inspect Fixed onix-inspect , bug	0	119	February 29, 2024
The new checklist update did make my browser om PC really slow... taking long time just to get in to the checklist and when you add comment or use the "OK "C" "MO" "RC "NC" its really slow. cant work with the new checklist update Fixed onix-work , bug	1	137	November 28, 2023
[Onix Tag, Onix Tool Store] Resolved - Cannot make new Windows app installation due to certification issue Fixed onix-pick-and-pack , official , onix-tool-store , bug	2	143	November 28, 2023
[iOS] Screen keyboard is not available when iPhone/iPad is connected with a scanner Fixed onix-inspect , onix-worker , onix-pick-and-pack , bug	1	156	January 20, 2022
Strange comments inserted into some Quick Inspection Reports Fixed onix-work , bug	1	136	January 12, 2022
[iOS] Unable to install or download customer data in Onix Inspect Fixed onix-inspect , bug	1	148	November 25, 2021
Get error message 'Cannot insert the value NULL into column 'ERPOrderDate' Fixed onix-work , bug	1	153	October 4, 2021
Upload inspection fails due to deleted picture from checkpoint Fixed onix-work , bug	1	157	September 22, 2021
'Add document' dialog is hung and documents are duplicated when equipment is updated without saving Fixed onix-work , bug	1	130	September 22, 2021
Unable to use Onix Inspect and Onix Inspection in the same device Fixed onix-inspect , bug	1	174	September 15, 2021
Receives an error message after the phone has been idle in your pocket for a while. Must close the app and restart it to continue Fixed onix-inspect , bug	1	115	September 7, 2021
Onix Worker & Inspection - Unable to scan pre-printed QR Code on Android 11 Fixed onix-worker , bug	1	164	June 29, 2021
Why aren't caption of property shown on document? Fixed onix-work , bug	1	161	June 8, 2021